Job Description

LaSante Health Center is seeking a professional, organized, and patient-focused Receptionist to support our SCN Screening and Medicaid Navigation teams. This position serves as a primary point of contact for patients, assisting with intake, appointment coordination, general inquiries, and administrative support. The ideal candidate is customer-service oriented, detail-oriented, and comfortable communicating with patients regarding healthcare services and available resources.

Responsibilities:

• Greet and assist patients professionally, both in person and over the phone.
• Answer incoming calls and direct patient inquiries to the appropriate team members.
• Schedule and coordinate patient appointments, screenings, and follow-ups.
• Assist patients with intake procedures, explaining required documentation and next steps.
• Support SCN screening and navigation activities by collecting, reviewing, and organizing patient information and documentation.
• Assist patients with Medicaid-related inquiries, including directing them to appropriate resources and navigation staff.
• Maintain accurate and up-to-date patient records and enter information into the appropriate electronic systems.
• Follow up with patients regarding missing documentation, scheduled appointments, and required next steps, as directed.
• Coordinate communication between patients, navigators, and other departments to support continuity of services.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Perform additional administrative duties as assigned by the supervisor.

Qualifications:

• Previous experience in reception, customer service, healthcare administration, or a similar role preferred.
• Experience with patient intake, insurance verification, Medicaid, or healthcare navigation is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Comfortable using computers and electronic documentation systems.
• Ability to communicate professionally and compassionately with individuals from diverse backgrounds.
• Bilingual skills are a plus.