Job Description

Western Tidewater Community Service Board welcomes you to join our team!

We are seeking a SCIP Program Manager!

At WTCSB our mission is to provide a coordinated system of quality recovery-oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care.

Responsibilities and Duties for ID/DD SCIP Program Manager:

• Supervise, lead, and support a team of case managers and outpatient clinicians, providing guidance and feedback to improve service delivery and clinical skills
• Conduct regular one-on-one supervision sessions to assess performance, provide professional development, and ensure staff have the resources and support needed
• Develop and implement team training and developmental programs to improve practices and knowledge of best practices in mental health care
• Promote a collaborative team culture and facilitate regular team meetings to address challenges, share insights, and foster peer support
• Manage referrals for SCIP services, coordinating the completion of intakes
• Responsible for completing utilization reviews within the department to ensure compliance with DBHDS, Medicaid, Licensure, and Agency regulations and policies, preventing disallowed billing
• Coordinate and conduct ongoing training on Medicaid and Licensure guidelines, procedures, and regulations for staff
• Responsible for monitoring and tracking consumers’ services and their service needs, including but not limited to service plan dates, quarterly review dates, and types of services
• Conduct routine Credible Reports and review at least monthly
• Enforce policies and procedures, both program and agency
• Assist supervisor/administrator as directed
• Other duties as assigned by Supervisor, Administrator, Director, and/or Executive Director

Qualifications and Skills for SCIP Program Manager:

• . BA/BS degree from an accredited college or university with major course experience in Psychology, Social Work or related field
• . A minimum of three (3) years experience in human services field
• Valid driver’s license with an acceptable DMV driving record at the time of employment and continuously thereafter.
• Consumer Rights.
• MHCM/MHOP regulations, including Medicaid and Licensure regulations
• Human Rights reporting procedures.
• The nature, definition, and cause of serious mental illness, intellectual disabilities, and substance abuse depending on the population served, including clinical and developmental issues.
• Types of assessments, including functional assessment and the appropriate use in service planning.
• Treatment modalities and intervention techniques, such as behavior management, independent living skills training, supportive counseling, family education, crisis intervention, recovery, discharge planning and service coordination.
• Service planning process and major components of a service plan.
• The use of medications in the care or treatment of the population served.
• Medicaid Waiver Regulations.
• HIPAA and State and Federal Law regarding confidentiality
• Services and systems available in the community include primary health care, support services, eligibility criteria, and intake processes and generic community resources
• Identifying and documenting an individual’s need for resources, services and other support
• Interviewing
• Crisis prevention, intervention, and management
• Advocacy
• Observe, record, and report staff compliance
• Identifying services and resources within the community and establishing service systems to meet the individual's needs.
• Coordinating the provision of services by diverse public and private providers.
• Computer operation
• Demonstrate a positive regard for consumers and their families.
• Be persistent and remain objective
• Work as a team member, maintaining effective inter-and intra-agency working relationships
• Complete timely and accurate reports
• Plan, organize and manage time effectively
• Maintain confidentiality
• Prioritize multiple tasks
• Maintain professional ethical standards
• Work independently performing position duties under general supervision
• Work flexible hours when necessary
• Use computer and computer software systems
• Writing at a professionally accepted standard
• Effective and diplomatic communication
• Interpret policies and procedures
• Demonstrate initiative
• Communicate effectively, verbally and in writing
• Represent SCIP services in a knowledgeable, professional manner

Benefits for Full-Time SCIP Program Manager:

· Health Insurance/Life Insurance

· Virginia Retirement System plan

· Flexible Spending Account (FSA)

· Vacation/Sick leave/Holiday pay

· Legal Resources

· VA529-Tuition Savings

· Critical & Accidental Insurance

· Tuition discount-South University

· Aflac

· Working Advantage – shopping discount

To Apply:

Submit a cover letter and resume via Indeed, or on our job board at www.wtcsb.org. ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol & smoke free workplace. Visit our website, www.wtcsb.org for more information or email employment@wtcsb.org.

WTCSB is an equal opportunity employer

#INDHP

Minimum experience (years): 4

Required degree: MASTER