We're hiring a School Success Lead to own the full post-sales journey for schools, teachers, and students: onboarding, support, engagement, retention, and product feedback. The goal is simple to state and hard to do well: make sure every school that works with Revision Village succeeds with it, and keeps coming back.
It's a leadership role spanning school success, operations, product collaboration, and community engagement, with the scope to build the function and team from the ground up.
This function exists to see teachers, students, and schools genuinely succeed with Revision Village. Strong retention and renewals follow from that.
Lead the School Success function with proactive engagement that drives satisfaction, retention, and renewals.
Define success metrics and client health tracking; own escalations and service standards.
Own onboarding for new and renewing clients, ensuring schools, educators, students, and families adopt Revision Village successfully.
Build scalable onboarding frameworks, training materials, and implementation playbooks.
Ensure a smooth handoff from sales into onboarding and ongoing engagement.
Oversee day-to-day support across schools, tutoring clients, and families, improving responsiveness, documentation, and workflows.
Build scalable systems for inquiries and issue resolution, and maintain CRM and support tools in an organised and effective manner.
Gather and synthesise client feedback into structured, prioritised insights.
Support the product team with feature prioritisation and representing the user voice.
Work closely with Partnerships, Product, and Marketing to improve the end-to-end client lifecycle.
Build reporting across onboarding, retention, support, and satisfaction, and drive operational excellence as we scale.
5+ years in client experience, customer success, account management, or operations, with team leadership experience.
Track record building or improving customer success and support systems, balancing strategy with hands-on execution.
Strong people management, relationship-building, and escalation skills across diverse stakeholders.
Ability to turn customer feedback into actionable insights through cross-functional work with product or engineering.
Proficiency with CRM/support tools (HubSpot, Intercom, Zendesk or similar), strong reporting and spreadsheet skills, and webinar/scheduling platforms (Zoom, Calendly).
Experience with IB and/or international school environments.
Exposure to product operations or customer experience optimisation.
Familiarity with customer health scoring and lifecycle management frameworks.
This role is critical to ensuring that every Revision Village user - whether a school, educator, student, tutor, or parent - receives a seamless experience that materially improves teaching and learning. This is a rare opportunity to build and scale a globally impactful client experience function inside a fast-growing EdTech company.
Crimson supports students from around the world to become world-class leaders. What started 10 years ago as an admissions consultancy helping Kiwi students get into the world’s top colleges has turned into an ecosystem of online education products that allow students around the world to accelerate their studies from pre-primary to postgraduate. Through rapid innovations in product and tech, we have scaled our impact and supercharged the education careers of over 100,000 students from more than 60 countries.
Services include in-depth US, UK, EU and Australian university admissions support, Australia and New Zealand medical school admissions support, local curriculum tutoring, and extracurricular mentoring.
Visit the Crimson Education website to learn more about our network, our edtech platforms and free resources for families.
