Job Description

Make an Impact. Grow with a Team That Has Your Back!

Voyago is currently recruiting to fill an existing vacancy for a School Bus Dispatcher based in Kingston, Ontario for our new Student Transportation expansion with Tri-Board Student Transportation Services region this fall!

This is a great opportunity for a community minded individual who wants to make a difference taking ownership of daily operations in this fast-paced start-up! Be part of a team who ensures safe, reliable transportation for all students and families.

Kingston's students are counting on you - and we can't wait to welcome you aboard!

Reporting to the Supervisor, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate direction. The role also includes providing a high degree of customer service in a fast-paced work environment.

• Split shift hours to accommodate school bus schedule
• Ensure dispatch and driver operations are in accordance with established standards.
• Creatively arrange routes and driver resources to ensure contracted routes are covered for driver illness and holidays.
• Customer Service Calls, Recurring rides & Special event co-ordination.
• Incident reporting
• Dispatch drivers to various routes on a timely basis.
• Alert drivers to road closures and other delays
• Identify all runs and drivers active on routes are on time to ensure no students are left behind
• Manage and pull a variety of reports as per the Dispatch Supervisor’s directive
• Manage and assist with scheduling vehicle maintenance as required
• Answer phones, fax, and email correspondence in a professional and courteous manner
• This full time role runs year round, and it not defined by the school calendar. Summer or school holiday hours may vary and may NOT be split shift as a result.
• Dispatchers receive a 2 week holiday pro-rated the first year.

Requirements

Your Profile:

• You have dispatch experience within the transportation or service industry or related education
• You are able to utilize a radio to listen to, respond to and communicate effectively with all enroute drivers
• You have excellent time and stress management skills
• You are a multi tasker who can prioritize several urgent and important tasks
• You take initiative to solve problems and search out the data needed to do so
• You are able to accurately follow a flowchart of procedures to meet corporate and legal obligations
• You have strong proven customer service experience
• You are computer literate and have software experience in MS Office (MS Word and Excel)
• You have a clear understanding of the transportation industry
• You possess a valid Ontario G license
• You are able to provide a clean drivers abstract
• You are able to provide a clean criminal record search
• You have a good geographic knowledge of the City of Kingston and surrounding areas
• You are able to communicate effectively with English

Your location

You will need a reliable means of transportation to our office and potential park-out locations. The ability to be flexible with work hours in response to changing company needs is an asset.

Benefits

The Perks:

By joining the Voyago Student Transportation team in Kingston, you’ll find

• We offer a competitive hourly pay of $23.00/ hour - and an extra $1.00 per hour if you hold an Ontario B Class License.
• We have Free Parking
• We have a business casual work dress code
• We offer free B license upgrade to our dispatchers
• We offer full time hours that fall in line with School Bussing Split Shift
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks program
• We have a $1000 Employee Referral Bonus Plan for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.