Job Description

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

Program Manager – School Based Summary

This is a full-time supervisory position under the supervision of the Program Director. This position includes clinical management and supervision of client care, management of day-to-day activities in the school and city, clinical supervision of staff and monitoring of school contracts.

A Day in the Life

• Conduct regular supervision with clinical staff
• Liaison with school representatives in each contract
• Periodic review of documentation for clinical content and appropriateness
• Ensure timeliness of episodes and documentation in the electronic health record
• Ensure staff utilize the web-based electronic health record for billing and documentation
• Resource person for problematic situations and cases
• Consultant for clients in crisis, handles risk management (policies and procedures) • Recruit and train staff
• Conduct regular staff meetings
• Promote resiliency and a team approach to children’s problems, issues and system problems
• Plan and coordinate in-service activities and training for staff
• Provide back-up coverage
• Demonstrate support for Agency goals, best practices, certification and credentialing
• Support identification of new funding sources, forms strategic partnerships and develops service opportunities
• Serve as a role model, promote teamwork and empower staff through the delegation of authority as appropriate to the job
• Maximize program efficiency through effective management of human, fiscal, and environmental resources
• Understand the needs of the program and uses creative problem-solving in order to meet those needs in a manner that is fiscally responsible
• Embrace the vision and mission of the agency, encouraging supervisees to operate in a manner that supports the best interest of the person served
• Demonstrate an understanding of local, state and federal policy, and industry changes that impact the agency and is proactive in responding to such changes
• Represent Primary Health Solutions as a professional, accessible organization that promotes harmonious relationships with clients, staff and external customers
• Understand and implement best practice guidelines, trains and coaches’ staff to effectively provide and coordinate quality client care congruent with the agency’s treatment philosophy
• Ensure the appropriate dissemination of information both horizontally and vertically using both oral and/or written communication
• Complete necessary agency audits/ reviews according to appropriate timelines and in accordance with local, state and federal requirements
• Promote education, training and development of staff and encourages their professional growth
• Maintain ongoing familiarity with community resources
• Performs all other duties and tasks as assigned.

Supervisory Responsibilities

• Promote education, training and development of staff and encourages their professional growth
• Conduct regular supervision with clinical staff
• Serve as a role model, promote teamwork and empower staff through the delegation of authority as appropriate to the job
• Monitor all required reports to respective systems
• Conduct regular staff meetings

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work

procedures, manages time well, and handles information flow.

Requirements

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor’s or Master’s Degree in mental health or related field from an accredited College or University. Must have at least 2 years’ experience providing mental health services.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Certificates, Licenses, Registrations

Must be licensed as an LISW or LPCC by the State of Ohio Counselor, Social Worker and Marriage and Family Therapist Board and must have supervisor’s endorsement.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.