Job Description

Summary

The Scheduling Specialist II will answer patient calls, schedule patient appointments, and call to remind patients of thier appointment.

The work location is at our Lawn location, 8111 Lawn St. but may occasionally work in one of 6 clinic locations. The work schedule is Monday - Friday, 8:00 AM - 4:30 PM. The Lawn Clinic offers free parking.

The Baylor Teen Health Clinic currently provides pregnancy testing, family planning, sexually transmitted diseases (STD) and HIV/AIDS education and screening, primary healthcare, and case management services to teens, their partners, and adolescents in Harris County. The clinics provide services to teens from the age of 13-26.

Services We Provide:

• Reproductive healthcare
• STI testing and treatment
• Preventative health screenings
• Mental healthcare
• Sports physicals

Job Duties

• Answers calls from the clinic's appointment line.
• Interacts with patients in-person and from time to time at the front desk, as needed.
• Calls patients to remind them of appointments and proactivly calls patients to schedule follow up exams.
• Prepares and maintains daily appointment schedules and collects necessary patient information, and completes documentation, applications and eligibility.
• Processes enrollment applications and performs data entry timely, accurately, and in compliance with State and Federal standards and guidelines.
• Tracks patient demographis information.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications and Skills

• Prior call center patient access experience.
• Strong customer service skills.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.