Job Description

Join our Team

We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.

Benefits

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

• Flexible schedules for work-life balance

• Paid time off accrues on day one for part and full time employees

• Earn While You Learn – Deaconess offers tuition reimbursement for many healthcare opportunities, STEP UP program will pay your normal wages for time spent in enrolled class hours for up to 18 hours per week for approved programs. Educational Assistance up to $5.250.00 per calendar year while enrolled in undergraduate or graduate classes.

• Tuition reimbursement

• Outstanding Referral Programs

• Pet Insurance Available

• Medical Premium Assistance of up to 10% is available for eligible full time employees.

• Wellness Incentives for full & part-time employee to reduce cost of insurance premium by $33.93 (and $11.30 for spouse, if applicable)

• Onsite children’s care centers (Infant through Pre-K) at Midtown and Eastside Evansville, Indiana, and Henderson, Kentucky. Subject to availability

• Deaconess RN on Call is available for employees 24/7/365 to speak to an RN

• Automatic enrollment in a 401K plan at 3% pre-tax contribution with an outstanding employer matching program

• Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses

• Career advancement opportunities

• Competitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonuses

This position is responsible for scheduling patient appointments, conducting physician referrals, obtaining demographic, insurance and other information from patients. Maintains positive patient-oriented services to provide optimum patient satisfaction.

• *PROVIDES SCHEDULING SERVICES*
• Maintains patient confidentiality in all activities and at all times.
• Adheres to HIPAA regulations
• Schedules all advance procedures with physicians, physician’s offices, and/or appropriate departments including but not limited to specialty areas.
• Schedules patient appointments within the Health System Electronic scheduling system (EPIC) and online via Deaconess.com website.
• Serves as a physician finder ‘sales’ expert by understanding all available options for providers accepting new patients and successfully connecting new patients to the health system with a WOW experience
• Conducts physician referrals and provide appropriate physician finder information per policy.
• Maintains up-to-date knowledge and application of files, i.e., physician privileging, procedural, and block scheduling.
• Enters into computer system and communicate to appropriate departments.
• Communicates, coordinates and schedules for the placement of patients as directed.
• Schedules and reschedules appointments for Deaconess Clinic primary care for new patient, established patients and follow up patients.
• Updates patient demographics: name, phone, address, emergency contacts, email, employer info etc.
• *FINANCIAL ASSISTANCE*
• Handles and owns patient inquires that the specialist receives via telephone by updating the accounts appropriately via registration for future account accuracy in billing, etc.
• Identifies and creates guarantors.
• Locates the coverage and determining if the clinic takes this insurance coverage for each office within Deaconess Clinic.

Education Qualifications

• High School Diploma or General Education Degree (GED) in general studies Required

Experience Qualifications

• Minimum of three years' relevant experience clerical/secretarial experience in healthcare with direct customer related contact experience Required