Job Description

Royal Ambulance is seeking a motivated and engaging Scheduling Coordinator to join our team! If you’re passionate about managing complex schedules, building strong relationships, and finding creative solutions in a fast-paced environment, this is an exciting opportunity for you.

We’re looking for someone who thrives on connecting with people and brings strong communication and relationship-building skills. You’re a critical thinker who enjoys solving problems and approaching challenges with creativity. You’re dependable, detail-oriented, and highly organized, with a strong track record of reliability and attendance. You’re also flexible and responsive, including when after-hours scheduling needs arise.

Most importantly, you’re a collaborative team player who understands that clear, consistent communication is key to success.

Key Responsibilities

As a Scheduling Coordinator, you will play a critical role in ensuring the seamless operation of our EMT workforce. Key responsibilities include:

• Strategic Scheduling: Develop, manage, and optimize schedules for 600+ team members, ensuring appropriate coverage and proactively adjusting to fluctuating call volumes.
• Certification Management: Monitor EMT certifications to ensure compliance, and manage renewals and expirations in a timely manner.
• Problem Solving: Handle scheduling requests with a solution-oriented mindset, balancing operational needs while maintaining a positive and collaborative approach.
• Data Analysis: Leverage the Unit Hour Utilization application to analyze performance metrics and deliver actionable insights through daily, weekly, and monthly reporting.
• Cross-Functional Communication: Serve as a key liaison between Operations and HR, ensuring clear communication and supporting initiatives such as the EMT ride-along program.
• Event & Ad Hoc Staffing: Coordinate staffing for special events and urgent requests, maintaining efficiency in dynamic and fast-paced situations.
• New Hire Onboarding: Oversee scheduling for the New Hire Academy, supporting the successful onboarding and development of new team members.

What We’re Looking For

• Relationship-Driven: You enjoy working with people and excel at building strong, professional relationships through clear communication.
• Innovative Problem Solver: You think critically and approach challenges with creativity and flexibility.
• Collaborative Team Player: You thrive in a team environment and contribute to a supportive, solutions-focused culture.
• Dependable & Accountable: You demonstrate reliability, strong attendance, and a willingness to step in when needed—including after-hours support.
• Tech-Savvy: You’re comfortable with tools like Excel and eager to learn new systems that improve efficiency.

Benefits

• Exceptional Work Environment: Proud recipient of Best Places to Work (2015, 2016, 2017), we foster a positive and engaging workplace culture.
• Comprehensive Benefits Package: Medical, dental, and vision insurance, 401(k) with company match, sick pay, and PTO.
• Team Culture: Enjoy a collaborative, supportive environment with frequent team events and opportunities to connect.

About Us:

Royal Ambulance is a leading provider in the medical transport industry, committed to excellence in patient care. We value our people and believe that they are the driving force behind our success. Join us in our mission to provide exceptional experiences for our patients, customers, and team members.

Ready to make a difference? Apply now and be a part of something extraordinary at Royal Ambulance! Connect with us on Facebook and Instagram @ruletogether to get a glimpse of our vibrant company culture.