Job Description

We’re Hiring: Scheduling Manager!

📍 Location: Milton Keynes, MK17 8LX

💰 Pay: £35,000 + £3,500 Night Allowance.

🕒 Working Hours: Friday - Wednesday (am) 10pm - 7am

🎓Learning & Development:  From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: E

See a Different World. Where potential is seen and progress is nurtured.

Our Scheduling Manager roles are a unique opportunity to contribute in the shaping and build out of a brand-new Workforce Management function at the heart of our business.

We’re transforming how we plan, schedule, and deliver our services—and we’re looking for a Scheduling Manager who’s ready to play a key role in that journey and help deliver excellence tour people and clients. If you thrive in fast-paced environments, enjoy leading teams, and want to make a real operational impact, this is your chance to help design something from the ground up and leave your mark.

As Scheduling Manager, you’ll be at the centre of our operation—ensuring the right people are in the right place at the right time, every time. But this role is about far more than managing schedules. You’ll play a key part in shaping how our workforce function operates, driving performance, efficiency, and service delivery across the business. You’ll lead and develop a team that is critical to our success while influencing the future direction of workforce planning. The impact of your work as Scheduling Manager will be wide-reaching—directly affecting customer satisfaction, operational performance, and employee experience, day to day you will be guided with clear purpose as you contribute to help make the world a safer place.

Your expertise can take you further. From Rail and Retail to Contact Centres and Logistics, we welcome diverse experience and fresh thinking. Join us and help build the future. 🚀

What you’ll be doing:

As a Scheduling Manager, you’ll:

• Lead, coach and inspire a team of schedulers, creating a high-performing environment where people feel supported, motivated and accountable for delivering excellence
• Take ownership of workforce scheduling through WFM systems, ensuring full and effective shift coverage across all operations
• Monitor live operations and confidently make real-time decisions to respond to changing demands, ensuring continuity of service at all times
• Ensure all scheduling activity is fully compliant with contracts, legislation and company policies, maintaining high operational and ethical standards
• Act as the key escalation point for workforce and scheduling challenges, resolving issues quickly and effectively
• Use data, trends and forecasting insights to anticipate future resourcing needs and continuously improve workforce planning
• Oversee the accuracy of rostering, reducing pay queries, preventing errors, and ensuring invoices are delivered on time
• Support recruitment and workforce planning activity, helping to maintain optimal staffing levels in line with business needs
• Ensure all personnel are fully compliant with licensing and training requirements, maintaining readiness for deployment
• Drive continuous improvement, identifying smarter, more efficient ways of working to enhance service delivery
• Champion and embed a high-performance culture, aligned with company values and focused on collaboration, accountability and results

Please Note: This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries, people orientated leaders and innovators ready to make a big impact!

Qualifications

What we’re looking for:

• A natural leader who brings energy, ownership, and accountability
• Experience with WFM systems (Timegate desirable)
• Data-driven Thinking with the ability to balance strategy and delivery
• Someone who thrives in complexity and can make confident decisions under pressure
• Excellent communicator who builds lasting relationships across teams
• Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part time education during that period
• The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness
• Must have the right to work in the UK
• Ability to work independently
• Organisational skills
• Good IT skills
• Good written and verbal communication skills

Desirable

• Experience in scheduling, workforce planning, or operations environments.

Additional Information

It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.

Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

So what you can expect

Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.

See an inclusive world

Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.

Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day.

See a rewarding world

We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:

• Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.
• Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.
• Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.
• Peace of Mind: Life assurance and support for you and your family when it matters most.

Take the next step your career journey

Join a team that values you start your career with Securitas UK today.

Click ‘I’m Interested’ to see a different world.