Job Description

We’re Hiring: Scheduling Manager!

📍 Location: Milton Keynes, MK17 8LX

💰 Pay: £35,000

🕒 Working Hours: Monday – Friday (6am-3pm) - Onsite

🎓Learning & Development:  From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: E

See a Different World. Where potential is seen and progress is nurtured.

Our Scheduling Manager roles are a unique opportunity to contribute in the shaping and build out of a brand-new Workforce Management function at the heart of our business.

We’re transforming how we plan, schedule, and deliver our services—and we’re looking for a Scheduling Manager who’s ready to play a key role in that journey and help deliver excellence tour people and clients. If you thrive in fast-paced environments, enjoy leading teams, and want to make a real operational impact, this is your chance to help design something from the ground up and leave your mark.

As Scheduling Manager, you’ll be at the centre of our operation—ensuring the right people are in the right place at the right time, every time. But this role is about far more than managing schedules. You’ll play a key part in shaping how our workforce function operates, driving performance, efficiency, and service delivery across the business. You’ll lead and develop a team that is critical to our success while influencing the future direction of workforce planning. The impact of your work as Scheduling Manager will be wide-reaching—directly affecting customer satisfaction, operational performance, and employee experience, day to day you will be guided with clear purpose as you contribute to help make the world a safer place.

Your expertise can take you further. From Rail and Retail to Contact Centres and Logistics, we welcome diverse experience and fresh thinking. Join us and help build the future. 🚀

What you’ll be doing:

As a Scheduling Manager, you’ll:

• Lead, coach and inspire a team of schedulers, creating a high-performing environment where people feel supported, motivated and accountable for delivering excellence
• Take ownership of workforce scheduling through WFM systems, ensuring full and effective shift coverage across all operations
• Monitor live operations and confidently make real-time decisions to respond to changing demands, ensuring continuity of service at all times
• Ensure all scheduling activity is fully compliant with contracts, legislation and company policies, maintaining high operational and ethical standards
• Act as the key escalation point for workforce and scheduling challenges, resolving issues quickly and effectively
• Use data, trends and forecasting insights to anticipate future resourcing needs and continuously improve workforce planning
• Oversee the accuracy of rostering, reducing pay queries, preventing errors, and ensuring invoices are delivered on time
• Support recruitment and workforce planning activity, helping to maintain optimal staffing levels in line with business needs
• Ensure all personnel are fully compliant with licensing and training requirements, maintaining readiness for deployment
• Drive continuous improvement, identifying smarter, more efficient ways of working to enhance service delivery
• Champion and embed a high-performance culture, aligned with company values and focused on collaboration, accountability and results

Please Note: This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries, people orientated leaders and innovators ready to make a big impact!

Qualifications

What we’re looking for:

• A natural leader who brings energy, ownership, and accountability
• Experience with WFM systems (Timegate desirable)
• Data-driven Thinking with the ability to balance strategy and delivery
• Someone who thrives in complexity and can make confident decisions under pressure
• Excellent communicator who builds lasting relationships across teams
• Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part time education during that period
• The ability to embody and uphold the Securitas core values of Integrity, Vigilance and Helpfulness
• Must have the right to work in the UK
• Ability to work independently
• Organisational skills
• Good IT skills
• Good written and verbal communication skills

Desirable

• Experience in scheduling, workforce planning, or operations environments.

Additional Information

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.