Job Description

We're seeking a dynamic individual to join the Discrete Automation Group at Emerson, based in our manufacturing facility in Sandusky, MI. Currently, we have an opening for a Scheduling Export Clerk. In this role, you'll be responsible for researching inventory across all warehouses to accelerate sales order processing. Additionally, you'll provide phone support to both the Customer Service and Manufacturing Departments, engaging with customer inquiries about products, shipments, and general account information. Your duties will also include preparing export documentation to facilitate the timely shipment of products to both domestic and international customers.

In This Role, Your Responsibilities Will Be:

• Facilitate communications and information flow between customers, sales, production, shipping, and management.
• Interact with customers and resolve customer service problems; defuse sensitive issues with diplomacy and tact in a timely manner.
• Project image of quality service to customers.
• Respond to customer inquiries via telephone, fax, and email.
• Prepare and produce export documentation.
• Confirm delivery/collection of in/out bound shipments.
• Maintain records, data, and other information.
• Assist in reception/answering phones.
• Maintains quality service by following standards and departmental processes and procedures.
• Support continuous improvement to build customer relationships and service both internally and externally.
• Communicate and participate as part of a team.
• All supplemental duties, responsibilities, or non-essential requirements as assigned.

Who You Are:

You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. You step up to handle tough issues. You balance planning with actions.You ask the right questions to accurately analyze situations.

For This Role, You Will Need:

• High School Diploma required.
• 1+ years of proven professional experience commensurate with the level of the position.
• General understanding of how MRP works.
• Proficient in Microsoft Office.
• Detail oriented and must have the ability to multitask in a fast-paced, customer-focused environment.
• Extremely reliable and dependable.
• Excellent social skills.
• Authorized to work in the United States without sponsorship now and in the future.

PHPHYSICAL DEMAND:

• While performing duties may be required to sit, stand, walk, stoop, bend, twist or lift and use of stairs.
• May be required to work more than 8 hours in a day or 40 hours in a week based on departmental needs.

WORKING ENVIRONMENT:

• Office and manufacturing environment.
• May be exposed to manufacturing plant conditions and elements including but not limited to noise, dust, dirt, oil, and grease.
• PPE’s may be required including safety glasses, ear plugs and safety shoes in specified areas of the plant.

Preferred Qualifications That Set You Apart:

• Associate’s and/or Bachelor’s degree preferred.

Our Culture & Commitment to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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