Job Description

Job Location: Lafayette, LA (Waiver Program) - Lafayette, LA 70506The Scheduler is responsible for coordinating staff schedules for In-Home Care Services to ensure consistent and reliable support for individuals receiving services. This position works closely with Coordinators, Managers, and Direct Support staff to manage scheduling needs, address call-ins, and maintain accurate scheduling records. The Scheduler plays a key role in ensuring shifts are covered; leave requests are processed appropriately, and scheduling systems remain accurate and up to date.
This position is scheduled Monday through Friday from 8:00 AM to 4:00 PM and participates in a rotating on-call schedule, including holidays, to assist with staffing needs.
Key Responsibilities
Scheduling Operations
- Coordinate daily and future schedules for In-Home Care Services staff to ensure coverage for all assigned clients; including identifying additional staff to train as back up coverage in participant’s home.
- Receive and manage staff scheduling calls, including call-ins, coverage needs, and scheduling adjustments.
- Review and prioritize employee leave requests in accordance with Arc of Acadiana policies and operational needs.
- Contact trained back-up staff for coverage prior to utilizing float staff when shifts become available.
- Assist with scheduling related to staff training, including new hire training and required program training schedules.
- Coordinate scheduling needs related to client appointments, including recurring medical appointments when applicable.
- Perform other related duties and support program operations as assigned by the Program Manager.
Communication and Coordination
- Communicate scheduling updates and changes to Coordinators and program leadership as needed.
- Work collaboratively with Coordinators to ensure staff assigned to clients are approved and trained as appropriate.
- Notify management when shifts cannot be covered, or when scheduling concerns arise that require escalation.
- Communicate scheduling concerns or recurring staffing challenges to the Program Manager.
Systems and Documentation
- Maintain accurate and up-to-date schedules within the agency’s scheduling software.
- Ensure employee time off and schedule changes are coded correctly within scheduling systems.
- Document scheduling calls and requests, including details of the request and resolution.
- Utilize internal communication tools such as Outlook and system messaging to communicate schedule updates as appropriate.
Coverage and Escalation
- Coordinate coverage for unexpected absences or last-minute staffing needs.
- Escalate scheduling issues to management when coverage cannot be secured or when staffing concerns impact service delivery.
- Assist with troubleshooting scheduling issues and identifying potential coverage solutions.

QualificationsEducation and Experience
- High school diploma or GED required.
- Minimum one year of experience scheduling staff or coordinating work schedules preferred.
- Previous experience in an administrative or clerical role preferred.
- Experience using scheduling or workforce management software preferred.
Skills and Competencies
- Strong organizational and time management skills.
- Ability to prioritize multiple scheduling needs in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to solve staffing challenges effectively.
- Proficiency in Microsoft Office (Outlook, Excel, and Word).
Benefits & Compensation
Eligible employees may participate in a comprehensive benefits package, which may include paid time off and paid holidays, bonuses and rewards and recognition programs, medical, dental, and vision insurance, short-term disability insurance, a 401(k) retirement plan, and tuition reimbursement. Benefits eligibility and details are subject to plan terms.