Job Description

Work Shift

Day

Scheduled Weekly Hours

40This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.

Job Duties/Essential Functions

• Job Duties
  • Receives and handles telephone communications accurately and timely
  • Coordinates scheduling patients
  • Completes data entry from procedural records in an accurate and timely fashion
  • Implements changes and assists with revisions on patient orders and requests
  • Organizes and prioritizes daily work effectively.
  • Receives and directs visitors within the department as indicated
  • Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
  • Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
  • Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Hematology/Oncology

• Maintains physician schedule utilizing scheduling software
• Schedules all Oncology Scheduling Requests including follow-ups, infusions, scans, labs and/or imaging
• Coordinates patient appointments with all internal orders and/or external departments
• Educates patients on any dietary restrictions that may exist for upcoming appointments
• Completes all Hematology/Oncology staff messages sent to HEMONC Scheduling pool
• Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly
• Schedules all New Patient referrals to Hematology/Oncology
• Schedules patients for outreach clinics
• Sends via fax or email, all necessary documentation to other providers or clinics
• Updates patient insurance information as needed
• Completes patient estimates as needed
• Cross covers front office positions as deemed necessary

Knowledge, Skills and Abilities

• Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
• Creates welcoming environment for all healthcare team members
• Remains focused in stressful situations and performs multiple tasks quickly
• Handles multiple priorities in a distracting environment
• Ability to work in close proximity to others
• Manages anger/fear/hostility

Professional Experience

• Two years of health care and/or secretarial experience preferred
• Strong computer skills required

Education

• High School Diploma or equivalent preferred
• Medical Assisting Diploma, Associate of Applied Science Degree preferred
• Medical Terminology strongly preferred

Licensure, Certification, Registration

• American Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above.

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.