Job Description

: Communicate with patients, ENT staff, coordinate surgery scheduling.

Duties and Job Responsibilities:

• Coordinate surgical date with patient.
• Obtain all appropriate insurance company authorizations.
• Obtain PCP or appropriate medical clearances.
• Prepare and complete all surgical paperwork.
• Review surgical paperwork with patients, when possible.
• Reschedule all surgeries as needed.
• Review & return messages in electronic health record.
• Complete workload in electronic health record.
• Prepare all surgical paperwork for surgical technicians and PCP offices or outside/other physician offices.
• Communicate with surgical facility to assure all aspect of surgical planning/scheduling/paperwork is successfully completed.
• Observe and comply with all ENT personnel policies and procedures.
• Communicate and interact effectively with patients and families, physicians, peers and other team members to maximize successful patient outcomes.
• Maintain the confidentiality of patient and staff related information.
• Follow compliance and safety requirements.
• Other duties as assigned.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

A minimum of an associated level of education either by degree or combination of experience and/or education in a medical related field or physician office.

Sufficient previous experience and ability to demonstrate effective scheduling and communication skills to comprehend, direct and apply policies and procedures in a professional manner.

Experience with EMR software preferred.

Must possess great attention to detail.

Must be able to accurately type 40wpm and be efficient with data entry equipment. Must have the ability to apply appropriate rules of grammar, spelling and punctuation. Knowledge of computers is a necessity. Must possess the ability to prioritize activities, organize work and problem solve.

Communications skills both verbal and written must be above average to excellent. Must be able to communicate with public sector by telephone use and in person. Must be able to deal with anxious and angry people. Must be able to communication with Administrative Staff, Managers, Attorneys, Physicians and all hospital staff with due respect and tact.

Understanding of confidentiality rules is a must without exception.