Job Description

Scheduling Coordinator Casual

Are you a Rostering Wiz? Do you love multi-tasking and solving puzzles?

About Us

Country Home Services, a not-for-profit organisation, has been delivering innovative and accessible home care services for over 35 years across the Yorke Peninsula, Clare, Barossa Valley, Adelaide Plains, and the Mid and Lower North. We’re committed to quality, compassion, and professionalism in everything we do. We are seeking an enthusiastic, dedicated, and flexible Scheduling Coordinator to join our team in ensuring accurate allocation of services to regional clients. Our Scheduling team is passionate about delivery quality services to improve the lives of our clients.

We have an exciting opportunity for a casual Scheduling Coordinator to join Country Home Services scheduling team.

A variety of shifts are available between 630am - 6pm, Monday - Friday.

You can expect the first 2 to 4 weeks of this role to be spent training at the Kapunda or Nuriootpa office to support you to eventually work a hybrid mix of office and work-from-home.

This role is responsible for scheduling of community Home Care Workers, taking into consideration location of services, customer needs and preferences, geographical location, language, and service type. The Scheduling Coordinator will be responsible for accurate and high-quality scheduling to enable the service to deliver high quality aged care services in the community.

Responsibilities and Duties

• Schedule our Home Care Workers according to customer preference and worker availability to ensure quality service provision to our clients
• Schedule and coordinate replacement Home Care Workers for planned and unplanned leave
• Regularly update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability and client requirements and preferences to ensure most efficient use of resources.
• Monitor, manage and action notifications received from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line to our workers and clients

Qualifications, Skills and Experience

• Previous experience scheduling and allocation of Home Care Workers
• Minimum requirement of Certificate III in Individual Support (Aged Care/Disability/Community Services) or higher
• Experience with rostering software applications – Visual Care knowledge is a bonus!
• Experience in the aged care sector (highly desirable)
• Ability to communicate and engage with a wide range of people
• Ability to manage competing priorities and multi-task in a fast paced workplace
• An empathetic approach to dealing with CHS clients and team members
• Excellent communication (written, verbal & listening) and interpersonal skills
• Ability to autonomously manage time and workload
• Flexible to work within weekday operating hours and willingness to travel for regular office days, meetings or training in Nuriootpa, Kapunda or Clare.

What We Offer:

- Attractive not-for-profit salary packaging options - up to $18,550 per annum

- Hybrid working conditions with flexibility and work-from-home options

- Computer and office equipment provided for work purposes

- An opportunity to make a meaningful impact in your community

- Professional development opportunities

- EAP support

Apply today and help us create a safe, compliant and top-quality support service for older Australians living at home in our regional areas of SA.

Applicants MUST have working rights in Australia, a valid driver’s license, access to a reliable vehicle and an ability to gain a national police clearance (aged care)

We welcome applicants from all backgrounds, including those with diverse racial, religious, gender identity, sexual orientation, disability, and age identities.