Job Description

Call Center – Join Our Team!

Do you enjoy helping people and keeping things running smoothly? We are looking for a friendly, detail-oriented Scheduling Coordinator to be the first point of contact for our patients. You’ll play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice.

This is a call center/medical office environment, so every day you’ll balance professionalism, compassion, and organization. If you love talking to people, keeping systems in order, and making sure patients feel cared for, this is the role for you!

Location: Fort Wayne, IN

What You’ll Do:

• Greet patients in a friendly, professional manner and manage phone communications

• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately

• Educate patients on their appointments and insurance eligibility

• Collect and enter accurate patient demographic data into our electronic health record

• Support exam staff by recognizing the exam process and recording details accurately

• Optimize schedules and help the practice run efficiently

• Maintain a high standard of service and quality care with every patient interaction

Minimum Qualifications:

• High school diploma or equivalent required

• Excellent communication skills in person, by phone, and in writing

• Strong organizational skills and attention to detail

• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Preferred Qualifications:

• Previous medical office experience preferred
• Proficient with EHR and optometric medical terminology

What We Offer:

• Competitive hourly wage based upon experience

• Career growth & wage increase opportunity through our company-sponsored Career Development Program

Work Environment:

• Sedentary work, primarily sitting

• Requires talking, hearing, and visual acuity to ensure accuracy and thoroughness