Responsible for coordinating and scheduling patients for services at various ophthalmology, optometry practices and/or surgery center in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice.
Receive inbound patient calls in a high-volume call center environment.
Schedule patient with the appropriate provider based on need/issue.
When necessary, utilize various systems to determine appointment availability and schedule the appropriate appointment.
Collect all relevant patient demographic information including insurance coverage, patient medical history, etc.
Depending on location, educate patients on referral process and arrange for any diagnostic testing.
Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.
Maintain patient confidentiality and the privacy of health information.
Other duties and responsibilities as assigned by management.
Typically has the following skills or abilities:
2 years of experience in healthcare or a related field
Strong customer orientation and servicing skills
Consistently displays professionalism and positive rapport with fellow employees
Demonstrated initiative in accomplishing goals
Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner
Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously
Detail-oriented and well-organized
Excellent verbal and written communication skills
Ability to work with a variety of system applications
Bilingual English and Spanish strongly preferred
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Experience with NextGen
The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
iCare Health Solutions is an organized eye care delivery system that specializes in delivering fully-integrated networks of optometric and ophthalmic professionals. Our solution optimizes quality outcomes, reduces health care cost as well as the overall improvement of patient satisfaction. Our distinguished community of eye care providers share the same philosophy of delivering cost-effective and holistic patient-centered care.
Our program utilizes a powerful technology-driven infrastructure supported with simple and effective benefit management services to support integrated eyecare delivery. Through the support of clinical guidelines, standardized patient pathways, and continual investment in technology, our program enables its community eye care providers to focus on providing the most appropriate level of care by the right specialist at the right time.
