Job Description

• Manage and coordinate calendars, appointments, meetings, and schedules.
• Schedule, reschedule, and confirm appointments based on availability and business requirements.
• Communicate with clients, customers, employees, and other stakeholders regarding appointments and scheduling.
• Monitor calendars to identify conflicts and make necessary adjustments.
• Send appointment confirmations, reminders, and follow-up communications.
• Coordinate meeting times across different teams, locations, and time zones when required.
• Maintain accurate scheduling information in calendars, CRM systems, and internal platforms.
• Track cancellations, rescheduled appointments, and no-shows.
• Follow up with customers or team members regarding pending appointments and scheduling requests.
• Prepare daily or weekly scheduling reports when required.
• Ensure scheduling policies, procedures, and service standards are followed.
• Communicate scheduling changes promptly to the appropriate teams.
• Assist with administrative tasks related to scheduling and coordination.
• Identify recurring scheduling issues and recommend improvements to processes.
• Maintain a professional and customer-focused approach in all scheduling interactions.

• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong calendar and scheduling management abilities.
• Ability to manage multiple appointments and priorities simultaneously.
• Strong follow-up and problem-solving skills.
• Ability to communicate professionally with customers, clients, and internal teams.
• Proficiency with  Google Calendar, Microsoft Outlook, Google Workspace, or similar scheduling tools
• Comfortable using CRM systems, spreadsheets, email, messaging platforms, and other digital tools.
• Ability to work efficiently in a fast-paced environment.
• Strong adaptability and ability to manage changing schedules.
• Professional, responsive, and reliable approach.

• Previous experience in  scheduling, coordination, administrative support, customer service, appointment setting, or a similar role
• Experience managing calendars, appointments, meetings, or scheduling requests.
• Experience communicating with customers, clients, employees, or other stakeholders.
• Strong computer and digital skills.
• Ability to manage multiple schedules and deadlines accurately.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• Professional, organized, dependable, and proactive attitude.
• English proficiency is required if the position involves coordinating with English-speaking customers, clients, or teams.