Job Description

Primary Location

VIC - Melbourne - 655 Collins StAn exciting opportunity has arisen for a Works Coordinator to join Service Stream’s Utilities in our growing Network Services sub-division

About the Role

Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company.

Nature of position: Permanent, Full Time

Location: Melbourne, VIC

Reporting Line: Scheduling and Performance Manager

Key Responsibilities

• Plan, schedule, and adjust daily work activities for a team of field-based metering technicians
• Allocate jobs efficiently based on geographic location, priority, skill set, and resource availability
• Monitor work progress throughout the day and make real-time adjustments to schedules as required
• Ensure all scheduled works meet client service level agreements (SLAs) and operational targets
• Maintain accurate and up-to-date scheduling records across internal systems and client platforms
• Perform high-volume data entry and updates in Excel and relevant client systems
• Point of contact between field staff, internal teams, and client representatives
• Communicate schedule updates, conflicts, change and risks to relevant stake holders
• Generate and process invoices using SAP in line with completed work and contractual requirements
• Ensure all invoicing data is accurate, validated, and submitted within required time frames
• Prepare and maintain monthly forecasts based on planned versus actual completion rates
• Analyse scheduling and performance data to identify trends, gaps, and improvement opportunities
• Lead initiatives to streamline complex workflows, driving efficiency and continuous operational improvement
• Ensure all work performed is in accordance with contractual requirements to company standards and to the satisfaction of the client
• Undertake and complete any other duties as requested by the Scheduling & Performance Manager
• Strong focus on problem solving, compliance and servicing the client’s expectations

Skills and Experience

• Minimum 12 months in a scheduling, workforce coordination, or operations support roles
• Competencies in MS Office Suite: Word & Outlook is essential.
• Strong proficiency in Microsoft Excel (data entry, tracking, and basic analysis)
• Experience working with enterprise systems (SAP or similar ERP systems)
• Basic technical knowledge of electrical metering work is an advantage
• Excellent organisational, time management and administration skills
• High level attention to detail and proactively meet deadlines
• Familiarity with scheduling/dispatch systems or workforce management tools
• Knowledge of energy network operations is an advantage but not essential)

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

Department

Field Services

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.