Job Description

Job Location: Huntingdon Office - Huntingdon, TN 38344
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- - - 1. Recruits and assists in the hiring process when warranted
- - - 2. Assists wirh orientation and training of all new hires.
- - - 3. Participates in coaching and disciplining employees as needed.
- - - 4. Assists with maintaining a complete and accurate visit schedule, tracking staff and availability, cancellations, late arrivals and/or early departures from assigned shifts.
- - - 5. Finds replacements for staff that call in sick or are unable to work as needed.
- - - 6. Verifies all weekend shifts on Friday to assure that all needs for the weekend are addressed as needed.
- - - 7. Finds appropriate staff for individual clients as needed.
- - - 8. When on-call, uses every effort to find staff when there is a need, keeps a log of events including employee availability, employee issues, problems with staff or client concerns as needed.
- - - 9. Uses communication log, which includes needs, availability or cancellations.
- - - 10. Represents the agency positively and professionally with each call. Approaches each telephone call and interview as a sales opportunity.
- - - 11. Understands and resolves concerns from clients in a positive and professional manner.
- - - 12. Maintains good communication with all personnel, supervisory staff and all departments.
- - - 13. Assists with continuing education of staff, as needed.
- - - 14. Assists the Billing Department with verification and timely submission of information necessary to bill.
- - - 15. Understands and assures adherence to all organizational policies, procedures, and processes (administrative, personnel, etc.). Seeks guidance and further clarification of organizational policies, procedures, and processes when uncertainty/confusion arises.
- - - 16. Maintains compliance with all Federal/State licensure requirements and assists with preparation and participates in all such surveys. Reports to immediate supervisor any comments and/or suggestions made by a surveyor.
- - - 17. Availability: On time to work and follows rules concerning attendance. Provides advance notice of absences and tardiness.
- - - 18. Adherence to Policy: Always follows rules, procedures and regulations. Completes all paperwork on time.
- - - 19. Creativity: Suggests ideas, discovers new and better ways of accom-plishing goals.
- - - 20. Dependability: Always can be relied upon to complete responsibilities of the job.
- - - 21. Honesty: Always truthful and always completes agency documentation accurately.
- - - 22. Independence: Accomplishes work with little or no supervision and asks questions when in doubt.
- - - 23. Initiative: Searches out new tasks and expands abilities professionally and personally.
- - - 24. Interpersonal Relationships: Always displays willingness and ability to communicate, cooperate and work with co-workers, supervisors and customers. Fosters teamwork, dealing with issues openly and honestly.
- - - 25. Knowledge of Job: Uses technical skill and information at work. Always willing to learn new tasks and develop professional capabilities.
- - - 26. Productivity: Completes job responsibilities in a timely manner and does not allow personal affairs to interfere with job performance.
- - - 27. Quality: Meets all of the quality standards set forth by the organization, state and federal regulations.
- - - 28. Appearance: Maintains a professional appearance at all times. Follows dress code policy requirements.
- - - 29. Special Projects and Overtime: Participates willingly when requested.
- - - 30. In services and Seminars: Attends and/or conducts job related workshops and educational seminars as requested or assigned.
- - - 31. Confidentiality: Maintains confidentiality of information related to busi-ness practices, business activities and personnel.
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Qualifications
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- - - 1. A high school education or GED required with a medical office related background in computer operations and medical terminology preferred.
- - - 2. Adequate knowledge of office machines and office procedure. Well organized with good typing, filing and telephone skills.
- - - 3. Ability to communicate courteously and effectively with all people.
- - - 4. Must be capable of performing essential job functions identified.
- - - 5. General knowledge of the framework, organization, and function of the home health program.