Job Description

YELM US Associates, LLC, parent company of Ultimate Care and Swift Home Care, is seeking dedicated and detail-oriented Scheduling Coordinators to join our team in Brooklyn, NY!

As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our clients. We are looking for individuals with both home care coordination experience and are bilingual in English/Spanish. This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day.

Compensation: $23-$26.00 per hour, based on relevant experience.

Location: 1000 Gates Avenue, 4th Fl, Brooklyn, NY 11221 (Ultimate Care)

2169 86th St, 2nd FL, Brooklyn, NY 11214 (Swift Home Care)

You will:

• Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
• Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
• Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
• Adapt quickly to scheduling changes caused by call-outs, emergencies, or updated client needs.
• Maintain accurate and up-to-date scheduling records using HHAeXchange.
• Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
• Review and document temporary orders daily.
• Call existing patients monthly and document communication using internal templates.
• Liaise between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
• Provide general administrative support including answering phones, updating reports, and maintaining

You will have:

• Prior experience in home care scheduling or healthcare coordination preferred.
• Proficiency with HHAeXchange or similar scheduling platforms is a plus.
• Strong multitasking and problem-solving skills.
• Excellent phone etiquette and communication skills.
• Bilingual (Spanish, Creole, etc.) is required.
• Must be comfortable working in a fast-paced, team-oriented environment.

Benefits

We offer the Ultimate employee perks!

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Why Choose Us?

At YELM US Associates, LLC, we are dedicated to fostering a people-centric culture that is essential for success in today’s home care landscape. Our commitment begins with inspiring and empowering our employees to reach their full potential. We actively cultivate a dynamic learning environment that allows team members to explore and develop their passions and talents. Our goal is to support holistic growth—both personally and professionally—whether within the office or beyond. Join us on a journey of empowerment, growth, and achievement.

At YELM US Associates, LLC and our affiliates, we are committed to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about this role but don’t meet every qualification listed, we still encourage you to apply—you may be the ideal candidate for this or another opportunity within our organization.

YELM US Associates, LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

YELM US Associates, LLC does not accept resumes from unsolicited search firms or recruiters.