Job Description

Job Location: Plant 1 - Fort Myers, FL 33966
Job Shift: Day
Storm Smart is one of the largest manufacturers of storm protection products in the America’s. We have an extensive list of accomplishments, including being recognized by Inc. Magazine as one of North America's fastest-growing privately held corporations.
Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. We continue revolutionizing the storm protection industry powered by the most talented people with an unwavering drive to be the best.
Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.
We also offer the following:
- Competitive Pay
- Health, Dental and Vision
- Company-paid Group Life Insurance
- Paid Time Off
- Holiday Pay
- Generous 401(k) plan that includes a 4% employer match.
- Tuition reimbursement
- Company-paid Short Term Disability Plan
- Critical illness, Hospital Indemnity, and Accident plans
- Volunteer Time Off
- Parental Leave
At Storm Smart, our success depends on people, productivity, and procedures.
The Scheduling Assistant is responsible for contacting customer to confirm the new retail projects Design and Installations appointments. The Scheduling Assistant provides excellent customer service and ensures timely responses to questions and concerns about the customers installation. The Scheduling Assistant role is to be an informative base for the Storm Smart experience regarding the installation of the customer's project.
Key Responsibilities & Duties:
- Provides outstanding customer service, inbound and outbound calls.
- Confirms and monitors Retail, Design, Installation and Punchout appointments utilizing reports and making outbound calls in addition to auto generated emails.
- Returns Voicemails from customers regarding confirming installations.
- Corresponds with Scheduling Coordinator for reschedule date requests from customers.
- Verify project information with customer when confirming installations.
- Cross training to learn basic scheduling (Install, Punch Out, Design)
- Log all communication with customers and internal staff to project.
- Updates reports as applicable.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Required Skills/ Abilities:
- Excellent verbal and written communication skills with a strong, professional phone presence.
- Customer-focused mindset with the ability to provide clear, friendly, and informative service.
- Highly organized with strong attention to detail when preparing documents, verifying project information, and logging communications.
- Strong time-management skills with the ability to handle a high volume of calls, confirmations, and administrative tasks.
- Ability to accurately follow processes, checklists, and documentation workflows.
- Comfortable working in multiple systems, including scheduling software, CRM/ERP platforms, and document management tools.
- Ability to verify information, identify discrepancies, and escalate concerns appropriately.
- Dependable and consistent, with strong follow-through on confirmations, callbacks, and daily tasks.
- Ability to manage routine, deadline-driven work while maintaining quality and customer service standards.
- Willingness to cross-train and learn basic scheduling functions (install, punch-out, design).
- Professional, positive, and team-oriented, with the ability to collaborate effectively with Scheduling Coordinators and Installation teams.
- Aligned with Storm Smart’s Core Values: Deliver Results, Lead with Care, Own Accountability, Put Customers First, and Act with Integrity.

QualificationsEducation/Experience/Licenses/Certifications:
- High school diploma or GED required; Associate’s degree or coursework in business, office administration, or a related field preferred but not required.
- 1+ year of experience in customer service, call center, administrative support, scheduling, or office coordination roles.
- Experience in construction, home services, manufacturing, or installation-based environments is a plus.
- Demonstrated experience handling inbound and outbound customer calls and providing professional customer support.
- Strong comfort level working with scheduling systems, CRM/ERP platforms, and standard office software.
- Proven ability to manage routine administrative processes with accuracy and consistency.
- Ability to follow structured workflows, checklists, and documentation standards.
- Willingness to cross-train and learn basic scheduling functions (install, punch-out, design).
- Reliable attendance and dependability in a fast-paced, operations-driven environment.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work environment is in an office setting with a quiet to moderate noise level.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to twenty-five pounds.
Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.