Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Scheduling and Pre-Registration Representative I

Location

Dover

Facility

Union Hospital

Department

Admitting and Registration-Cleveland Clinic Union Hospital

Job Code

U99906

Shift

Days

Schedule

7:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.

In our Finance Division, caregivers use their knowledge and skills every day to provide exceptional customer service for billing and scheduling needs. As a Scheduling and Pre-Registration Representative, your work supports our mission to offer the best experience possible by securing timely, appropriate payment for services and various related tasks. In this role, you will be scheduling imaging services for both Union and Mercy Hospitals. Every day, you can help patients feel supported and appreciated, offering a unique opportunity to positively impact your community.

A caregiver in this position works Monday-Friday from 7:00AM – 5:00PM.

A caregiver who excels in this role will:

• Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.
• Perform pre-registration for diagnostic testing and surgeries by contacting patients via telephone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
• Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.
• Provide scheduling, registration and cash collection access in Epic.
• Communicate with patients via outbound and inbound calls.
• Maintain productivity and quality standards.
• Function as a Super User and act as a resource for training new caregivers.
• Crosstrain to staff all areas of the department and rotate to different locations/hospitals as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Two years of experience in a customer facing role with in-person/phone contact
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree.
• Basic PC software application knowledge
• Ability to use multiple data systems
• Demonstrated knowledge of medical terminology sufficient to understand physician orders OR completion of a course within one year

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.