Job Description

About Us

ASI Solutions is an Australian-owned technology company focused on making lives easier through secure and reliable technology at scale. For over 40 years, ASI has supported education, government, and commercial organisations as technology environments have grown more complex and more critical to performance. Our approach is practical and outcomes-led, we take the time to understand what matters to each organisation before designing and delivering right-sized, de-risked solutions across managed services, cloud, security, data and AI, and digital skills. With national capability and local delivery teams, ASI helps customers move forward with clarity and confidence. We have two Sydney offices, our head office in Botany and a second site in Castle Hill, close to Castle Hill Metro Station and Castle Towers.

About the Role

We're looking for a tech-savvy, highly organised Scheduling & Operations Officer to join our operations team. Working closely with our Scheduling Manager, you'll share responsibility for keeping our field operations running smoothly - coordinating technician schedules, fielding client enquiries, and making sure nothing falls through the cracks.

This is a full-time role based across our Botany and Castle Hill offices, with the flexibility to work from home 1–2 days per week. As we continue to expand our IT support field operations across NSW and nationally, this role is expected to grow with it, making it a strong opportunity for someone looking to develop alongside a scaling business.

Key Responsibilities

• Coordinate technician schedules and action updates or change requests as they arise
• Monitor day-to-day client and team needs to ensure proactive, smooth operations
• Serve as the first point of contact for incoming calls, emails, and client enquiries
• Build and maintain strong relationships with clients and internal stakeholders
• Support timesheet management, contract, and PO administration
• Support our recruitment processes and technician onboarding and offboarding
• Support a range of administrative functions across the business
• Occasionally visit client sites for team check-ins or meetings

What You'll Bring

• Experience in scheduling, coordination, or operations
• Strong organisational skills and the ability to juggle competing priorities
• Clear, confident written and verbal communication
• Proficiency with Microsoft Office and a willingness to learn new software
• A proactive, detail-oriented approach with solid problem-solving instincts

Essential Requirements

• Current driver's licence and access to a vehicle for occasional site visits
• Valid Working with Children Check (WWCC), or willingness to obtain one before starting
• Police check as part of onboarding process

Why ASI?

• Birthday Leave – Celebrate your special day with a paid day off
• Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues
• Tech Product Discounts – Access exclusive savings on a wide range of technology products
• Paid Parental Leave – Support for growing families with dedicated leave options
• Flexible Working Arrangements – Balance work and life with hybrid options and flexibility
• Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways
• Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution
• Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included
• Engagement Activities All Year Round – Social events, wellbeing initiatives, and team-building activities that strengthen our community
• Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact

ASI Solutions is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and identities. If you require any adjustments during the application process, please let us know.