About NPS
As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development ‘22 & ‘23 and a leader in our chosen fields New Plumbing Solutions (NPS) is seeking a reliable and experienced Scheduling Administrator.
From humble beginnings NPS has grown to a national organisation with circa 300 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.
About The Role
Due to company growth, we are seeking a proactive customer service person to oversee various contracts in our Metering Division.
Located in Northcote, this dynamic role involves managing schedules for field employees in a fast-paced environment.
You will be responsible for:
• Handling and addressing inquiries across our inbound and outbound customer service channels
• Monitoring, controlling, and managing work orders and job requests.
• Daily management of schedules.
• Data entry and reporting.
• Assisting field staff with enquiries.
• Liaising with clients and plumbers.
• Complete jobs-management and invoicing requirements as required
• Assisting with the processing of quotations
• Administration and ad hoc duties
• Conduct work reviews and audits for quality improvement purposes
• Follow up on incomplete or problematic jobs to ensure completion and customer satisfaction
About You
You will enjoy working in a fast-paced friendly team who pride themselves on delivering great customer services we want to hear from you!
As part of our busy team, you will need to have:
What’s On Offer
Join a growing business with many career pathways and opportunities. You will join a team of really supportive people who give a sh*t and play as a team!
We recognise the great work our people do and hold monthly business updates where we celebrate success with morning teas and lunches.
38-hour week - initial hours 8:30am - 04:30pm. 100% site-based role.
New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity. If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us or click Apply.
Established in 2009, NPS provides high quality, safety-first plumbing maintenance and civil works for water and sewage to government and commercial customers.
NPS operates as a structure with four divisions – Plumbing Maintenance Services and Water & Sewer Civil Services, Gippsland Water and Metering & Plumbing services.
Customer service excellence is at the heart of our culture. It’s the cornerstone of the NPS ‘way’. We understand our visibility and the way we conduct ourselves in the community reflects on the reputation of our customers. We can guarantee our trade’s team display the utmost professionalism while delivering high quality plumbing services.
Customer first approach
With our ‘customer first approach’ we are committed to ensuring the highest quality customer experience is achieved. We will have the most experienced and competent field personnel on the job, fully trained to exceptionally represent our client’s brand in the field.
Communication and Customer Service are paramount to the success of any contract. Along with high attention to detail, we are organised, efficient, reliable and flexible in both the delivery of services and the management of our contracts.
Industry leading innovation
NPS considers itself at the forefront of innovation in the industry from its onsite practices to operations and management. At the core is our Integrated Job Management, Scheduling, Asset Management and Inventory Management system – AroFlo.
