Job Description

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, this position is responsible to perform a variety of scheduling and clerical support functions. Develops and coordinates Home Support Service schedules by preparing and adjusting schedules in accordance with care plans and applicable collective agreement. Communicates with and schedules Community Health Workers and designated Home Support Staff and maintains timekeeping records. Responds to inquiries related to the delivery of Home Support Services. Exhibits proficiency in the use of Home Support scheduling software and acts as the Super User to respond to questions and provide assistance to team members as needed. Determines orientation and training requirements and provides orientation/training for new staff. Utilizes on-line systems and/or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations. Participates in project work related to Home Support and Scheduling by coordinating the completion of project steps and tracking and reporting on status. Assists in the development, standardization, roll out, implementation, education and ongoing maintenance of standard operating procedures, policies and other related documents. QUALIFICATIONS:Education & Experience Grade 12, plus three years’ recent related experience supervising, coordinating, preparing and adjusting home support schedules and performing administrative functions related to scheduling and the dispatch environment or an equivalent combination of education, training and experience. Knowledge & AbilitiesAbility to keyboard 5000 keystrokes per hour.Working knowledge of applicable collective agreements.Demonstrated ability to work under pressures, to multi-task, to work independently with minimal direction.Ability to supervise.Ability to prioritize work.Ability to schedule Home Support Workers for client visits.Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.Ability to establish/maintain satisfactory work relationships with staff.Ability to maintain confidentiality.Ability to communicate effectively both verbally and in writing. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment.Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).Demonstrated skill in respectful, diplomatic and tactful communicationDemonstrated ability to remain calm when communicating in difficult situationsThe hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.