The Scheduling Specialist plays a critical role in coordinating and managing audit schedules to ensure efficient execution and compliance with industry standards. This position is responsible for working closely with auditors, clients, and internal teams to optimize scheduling of audits, minimize scheduling conflicts, and maintain high-quality service delivery. The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Strong communication and problem-solving skills are essential, as the role requires regular collaboration with various stakeholders to facilitate seamless audit scheduling and execution.
Make real-time decisions to resolve last-minute auditor cancellations or client rescheduling requests by creatively reallocating resources to avoid service disruption.
Develop bundling strategies for multi-site or multi-standard audits, balancing client satisfaction, auditor availability, and budgetary constraints.
Evaluate scheduling conflicts and recommend process improvements to leadership, supporting continuous improvement initiatives across the scheduling function.
Forecast scheduling needs and proactively develop scheduling strategies.
Serve as the initial point of contact for customers during the onboarding process, ensuring a smooth transition into the audit scheduling workflow.
Plan and schedule audits 6 to 12 months in advance whenever possible, optimizing resource allocation and ensuring timely execution.
Proactively schedule and confirm future audit dates in advance to ensure continuity and compliance with audit timelines.
Monitor auditor rotation and assignment compliance in accordance with the industry standards.
Communicate with clients and auditors to confirm schedules and audit logistics.
Keep records in software system of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Act as a point of contact for scheduling-related inquiries from auditors and clients, ensuring all necessary audit documentation and details are shared in advance.
Address and resolve scheduling conflicts in a timely manner.
Additional projects as assigned by Operations Scheduling Manager
Must provide exceptional customer service.
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2+ years of experience in a fast-paced, customer service-oriented environment, preferably in scheduling, auditing coordination, or related roles
Strong organizational, problem-solving, and time management skills
Excellent written and verbal communication skills
Ability to manage multiple tasks in a fast-paced environment
Proficiency in Microsoft Office (Excel, Outlook, Teams, Word).
Preferred Qualifications
Familiarity in Food sector and Testing, Inspection and Certification standards (preferred)
Experience working with auditors, clients, or certification bodies is a plus
Demonstrated interpersonal skills with internal and external stakeholders
Salary Range: $49,000 - $108,000
The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At NSF, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.
With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.
One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
Founded in 1944, NSF is committed to protecting and improving human health and the environment on a global scale. NSF is an independent organization that facilitates standards development, product certification, testing, auditing, education and risk management for public health and the environment. Manufacturers, regulators and consumers alike look to NSF for the development of public health standards and certification that help protect the world’s food, water, health and consumer products.
Widely recognized for its scientific and technical expertise in the health and environmental sciences, NSF is a Pan American Health Organization/World Health Organization Collaborating Center on Food Safety, Water Quality and Indoor Environment. NSF operates more than 320,000 square feet of state-of-the-art laboratory space and serves 40,000 clients in 110 countries. Its 3,000 team members include microbiologists, toxicologists, chemists, engineers, and environmental and public health professionals.
Visit us at www.nsf.org.
