Job Description

Knowledge and Experience:

• High School Diploma required.
• Must be at least 21 years of age.
• Must currently possess an unexpired Commercial Driver’s License (CDL) class B with passenger endorsement or have the ability to obtain a CDL class B with passenger endorsement within 6 months of hire.
• 2 years’ experience utilizing Microsoft Office Suite to include extensive use of Excel, Teams, Word, and Outlook required.
• Prior experience working with unionized employees is a plus.
• Knowledge of the Virginia, Maryland, and Washington, DC area is essential.
• Knowledge of Trapeze software is desired, but not required.
• Transit Experience is highly desired.

Skills:

• Must be able to read, write, and speak English fluently.
• Strong oral and written communication skills required.
• Ability to work in a high volume and fast-paced environment with minimal supervision.
• High level of organization with the ability to multitask required.
• Ability to review complex problems and recommend a viable solution.
• Must be flexible and able to work varying hours that may include nights, weekends, and holidays.
• Must maintain high level of confidentiality and the ability to maintain a professional demeanor at all times, including when working closely with union representatives on attendance and scheduling matters.

Key Accountabilities:

• Responsible for maintaining accurate attendance records, tracking attendance points, and ensuring that attendance-related information is communicated appropriately and in alignment with company policies and the collective bargaining agreement.
• Review current scheduling practices and provide recommendations for scheduling efficiency.
• Responsible for ensuring that the schedules produced are achievable and efficient.
• Maintain and update attendance records for Bus Operators, including tracking attendance points in accordance with company policy and union contract requirements.
• Work closely with Driver Managers and union representatives to review attendance issues, apply attendance policies fairly and consistently, and support corrective action processes as needed.
• Utilize the full range of technological tools to manage phone and email correspondence related to call-outs, late arrivals, traffic conditions, and other circumstances that affect scheduling.
• Maintain and update DCS coding to ensure accuracy, consistency, and compliance with current operational standards.
• Produce daily reports to relay scheduling changes and/or challenges to the Operations Management team.
• Forecast and monitor various events that may pose scheduling challenges to ensure adequate staffing coverage.
• Responsible for ensuring that the scheduling service provided is in accordance with the client’s and Keolis’ policies and procedures.
• Ensure schedules align with company goals and objectives.
• Collaborate with team leaders, supervisors, and Driver Managers to determine staffing needs.
• Resolve scheduling conflicts in a timely and efficient manner.
• Provide adequate notice of any schedule changes or cancellations to the Operations Management team and Bus Operators affected.
• Create and maintain scheduling database.
• Critically analyze daily schedules to improve upon on-time performance and productivity.
• Forecast and monitor various events that may pose scheduling challenges to ensure adequate staffing coverage.
• Responsible for ensuring that the scheduling service provided is in accordance with the client’s and Keolis’ policies and procedures.
• Ensure schedules align with company goals and objectives.
• Collaborate with team leaders, supervisors, and Driver Managers to determine staffing needs.
• Resolve scheduling conflicts in a timely and efficient manner.
• Provide adequate notice of any schedule changes or cancellations to the Operations Management team and Bus Operators affected.
• Create and maintain scheduling database.
• Critically analyze daily schedules to improve upon on-time performance and productivity.
• May perform other duties as assigned.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.