Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Scheduler.

The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.

Reports to the Manager of the WCW and is responsible for scheduling appointments in the Meditech SCH module for all WCW procedures and services. Acts as a resource to the physician’s office staff when scheduling and in determining the appropriate test. This position is responsible for the maintenance and requisition of all physician orders, processing release of information functions, and for registration of all WCW accounts. In addition, copay and self-pay account payments are collected and documented for all appropriate services. Completes additional clerical duties as necessary for the efficient operations of the WCW.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time.

Job-Specific Competency

1. Schedules and coordinates imaging exams and Integrative Medicine services based on provider or patient

request or availability, with accuracy regarding all aspects including provider selection, including copies

to, available times and resources. Schedules multiple tests on the same day to accommodate the provider

and/or patient as appropriate, assuring the proper sequencing of appointments when necessary and

appropriate processing regarding cancellations.

2. Obtains diagnosis and/or presenting symptoms for appropriate coding, billing and reimbursement.

3. Performs the appropriate procedure when appointment dates are revised to ensure that the orders are

corrected and refilled under the corrected date of service and pre-registration has accurate data to

complete the process.

4. Informs Physician Office personnel (at time of booking) and/or patients of required protocol prior to testing according to defined protocols.

5. Accurately prepares patient appointment paperwork via Access E-Forms. Maintains and stores faxed

orders correctly in order to allow staff and ancillary departments to view order, and to properly access at

time of appointments Contacts provider’s office and/or patient to ensure accurate orders are on file for

all scheduled visits and resolves discrepancies as necessary.

6. Edits accounts appropriately to ensure that correct physician is listed as well as all copy to information is

correct and compliant per HIPAA guidelines.

7. Accurately registers patients at the time of service ensuring that all demographic and insurance

information is properly recorded to ensure timely and accurate billing of services, including the inclusion

of necessary ICD-10 codes for all non-imaging accounts as directed.

8. Collect patient co-payments and any financial responsibility at point of service.

9. Enters charges and posts payments for all Integrative Medicine Services.

10. Able to operate department specific equipment including fax (specifically the fax software currently in

use), copier, and printers.

11. Maintains responsibility for general clerical support functions of the department to ensure efficient

utilization of time.

EDUCATION/CERTIFICATION:

· High School Degree required. Associated Degree preferred.

EXPERIENCE:

· Minimum of at least 2 (two) years of related patient scheduling with sufficient knowledge to coordinate a variety of procedures and exams.

· Medical Terminology.

COMPETENCIES:

· Knowledge of Medical Insurance including CPT and ICD-10 codes.

· Medical Terminology knowledge.

· Good understanding of women’s health imaging procedures and integrative medicine services.

· Must have excellent English written and verbal skills, basic computer and keyboard skills for use of the Meditech system and strong customer service expertise.

We take great care of careers

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment