The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health’s organizational goals and meet regulatory and compliance requirements.
Essential Duties & Responsibilities:
Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
Schedules appointments per protocol.
Takes messages from patients as appropriate.
Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
Works on work queues.
Receives, responds and assists with queries from patients and visitors.
Verifies patient insurance eligibility.
Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
Collects consents for common medical record, assignment of benefits and distributes privacy notice.
Uses AIDET according to organizational training standards and expectations.
Attends, contributes and listens during meetings and group discussions.
Performs all other related duties as assigned.
Accountabilities for all Employees:
Adheres to the Hutchinson Health Employee Values.
Maintains confidentiality of the organization and patients.
Reports any health/medical errors.
Observes all Environment of Care policies and reports safety risks or hazards immediately.
Education, Training or Degree Required:
Additional training either in medical secretarial or business.
License/Registration/Certification Required: (will be primary source verified by HR)
None.
Experience and Skills: (indicate preferred or required)
Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
Ability to greet public in a pleasant voice, on the phone and in person, required.
Must enjoy reception.
Ability to work under pressure and at a fast pace, while keeping a positive attitude, required.
Knowledge of Medical Terminology preferred.
Date created: 06/03/2013
Date updated: 06/15/2017
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
HealthPartners, an integrated health care organization providing health care services and health plan financing and administration, was founded in 1957 as a cooperative. It's the largest consumer governed nonprofit health care organization in the nation – serving more than 1.8 million medical and dental health plan members nationwide. Our care system includes a multi-specialty group practice of more than 1,800 physicians that serves more than 1.2 million patients. HealthPartners employs over 26,000 people, all working together to deliver the HealthPartners mission.
For more information, visit our company site at https://www.healthpartners.com or our career site at https://www.healthpartners.com/hp/careers.
