Job Description

This position reports to the Scheduling Supervisor, Scheduling Support Specialist, or the Clinical Team Manager (CTM). The Scheduler performs clerical and scheduling activities that facilitate Brooks Rehabilitation Home Health operations. These activities include coordination of clinical employee schedules as directed by ordered clinical needs and patient direction. Managing scheduler-identified reports, as well as timely communication of patient changes to appropriate Home Health employees. Ensures timely initiation of care to keep assigned area in regulatory compliance. Scheduler should expect to work holidays and weekend coverage as needed. Complete other duties as needed when identified by department leaders.

Responsibilities

• Ensures cases are filled within established time period
• Exhaust all means available to reach patient when contacting for scheduling communication.
• Assists with the referral process, as needed.
• Maintains schedule for services requested, and provided to patients.
• Responds to emergency calls and arranges schedule accordingly.
• Provides appropriate notification of schedule to employee, patient, contract agency, supervisor, and others as appropriate.
• Works in collaboration with Account Executives and Clinical Supervisors, and employees to meet patient needs.
• Completes required reports and documentation in a timely manner.
• Ensure safe and effective coverage of patient needs.
• Assigns appropriate employees to patients as directed by the licensed professional employee, care plan, and service request.
• Ensures employees receive complete and accurate directions and information about patient needs as directed by licensed professional employee, care plan, and service request.
• Reports any scheduling changes and/or patient concerns to supervisor. Notifies patient of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and patient concerns.
• Follows up with employees on scheduling problems encountered by the on-call employee.
• Notifies Supervisor and Clinical Team Managers (CTM) of clinical needs.
• Performs job in compliance with Brooks Rehabilitation policies and procedures, as well as community and professional standards.
• Verifies time records with schedules and missed visit reports.
• Respects confidentiality of information in the patient clinical record and only shares this information in accordance with Agency policy and HIPAA.
• Performs other related duties and responsibilities as deemed necessary.

Qualifications

• High school diploma or GED; advanced education desirable.
• Current employee experience and temporary Staffing Agency or in Home Health environment is preferred.
• Knowledge of medical terminology or a general medical background desirable.
• Demonstrates strong verbal, written, and interpersonal communication skills.
• Working knowledge of Microsoft Office products including Word, Excel, Outlook, and PowerPoint.
• Demonstrates time management, organizational skills, and ability to function with minimal direction.
• Must be local to Jacksonville FL. This is an onsite position.

Scheduled: Full Time

Location:

• 4615 NW 53rd Ave S Suite C Gainesville, FL 32653

Brooks Rehabilitation, a nonprofit headquartered in Jacksonville, Fla., has been a comprehensive system of care for physical rehabilitation for more than 50 years. Ranked by U.S. News & World Report as the No. 1 rehabilitation hospital in Florida and top 20 in the nation, Brooks operates three inpatient hospitals in Florida and is set to expand its reach with a new hospital on Mayo Clinic's Arizona campus in 2026. Through its commitment to innovation, Brooks is at the forefront of cutting-edge research, education and technology advancing the science of rehabilitation. Brooks provides outpatient services in more than 50 locations, offers skilled nursing, home health, assisted living and memory care along with community programs and services to improve the quality of life for people living with physical disabilities.