: Connecticut-Manchester-320 Main Street (10620)
: Customer Service Representative
: Hartford HealthCare Corp.
: Oct 1, 2026
Scheduler / Greater Manchester Region Admn - (26165076)
Work where every moment matters.Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.Collaborates and communicates with professional and paraprofessional staff, schedules designated services with staff, clients, families and other providers to fill client needs in a high volume environment. Ensures the timely and accurate delivery of services based on customer expectations and staff availability.
Schedules services for high volume of clients of Independence at Home (PCA, Live In and Homemaker services) in assigned territories by utilizing computer and agency software package to assign staff to open shifts based on client need and staff availability
Reviews employees that are underutilized and over utilized to increase employee satisfaction and decrease overtime Communication with Office
Triage and escalate client and employee concerns to appropriate staff
Case conference with supervisors and/or manager to strategize solutions for challenging clients Communication with Clients
Communicate with clients regarding schedule updates, soliciting feedback, making adjustments based on feedback, providing clarification for standard client inquiries Communication with Employees
Troubleshoot caregiver concerns regarding use of scheduling application
Meet with new caregivers on orientation day and organize a caseload based on availability
Document all phone calls, emails and text messages relevant to client care including schedule changes, service changes, demographic information, client deactivation and care plan updates
Performs other duties as assigned Mandatory On Call Scheduling
Complete all above scheduling functions, for all territories during assigned closed office times
Function as Sales Coordinator, for all territories during assigned closed office times
Escalate all emergent issues to On Call Supervisor or Manager
Education:High School Diploma or equivalent Experience:Two years experience in managing multiple priorities and tasks including interacting with customers preferredExperience in health care preferred Experience in private pay scheduling preferredComputer literateData entry and typing skillsTelephone skillsHighly organizedCustomer Service Skills We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Regular
Standard Hours Per Week: 40
Schedule: Full-time (40 hours)
Shift Details: 8am to 5pm
With 44,000 dedicated colleagues and a bold vision for the future, Hartford HealthCare is transforming healthcare across Connecticut and beyond—enhancing access, affordability, health equity, and excellence. Spanning 500 locations across 185 towns and cities, our comprehensive care-delivery system is built to serve every community, every day.
From world-class hospitals—including two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, and three community hospitals—to an expansive network of behavioral health services, multispecialty physician groups, urgent and virtual care, surgery centers, home care, senior care, rehabilitation, and mobile neighborhood health programs, Hartford HealthCare is there when and where it matters most.
We touch the lives of nearly 28,000 people every single day, delivering unparalleled care through our unique Institute Model—bringing together leading experts in neuroscience, cancer, digestive health, heart and vascular care, orthopedics, and urology & kidney health to provide a unified, high standard of care at the most affordable cost.
Recognized nationally for patient safety and clinical excellence, Hartford HealthCare boasts Leapfrog A-ratings across all our hospitals—making us one of the safest healthcare systems in the country.
