Job Description

Find your calling at Mercy!

Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.

Position Details:

Mercy Clinic Springfield - Gastroenterology

Full-Time: Monday - Friday

Days

Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.

Job duties included

• Answers the telephone in a friendly and compassionate manner.
• Accurately takes telephone messages and forwards them to the appropriate co-worker.
• Confirms the next day's appointments for the physicians and lab.
• Reschedules appointments for physicians as their schedules change.
• Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.
• Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.
• Promptly notifies the clinic co-workers regarding physician schedule changes.
• Demonstrates the ability to perform job functions with minimal supervision.
• Performs job functions in a manner which is consistent with protecting patient confidentiality.
• Demonstrates a working knowledge of Epic referrals by consistently working the referral report.

Qualifications

• Education: High School Diploma or equivalent
• Licensure:
• Experience:
• Certifications:
• Other: Ability to read and communicate effectively in English. Basic computer knowledge.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.