Job Description

The Role

As a Home Care Scheduler, you will be responsible for delivering efficient and effective scheduling of client services to our Community Support Workers, whilst providing exceptional customer service.

You will join a high performing team who are continually working to ensure that client requirements are met, and our staff are supported with schedules that are full and efficiently planned. This a full time role working 76 hours total per fortnight Monday to Friday.

Key responsibilities:

• Efficiently Schedule Home Care staff to provide continuity in client services that meet each client’s needs, as per their specific care plan and service request (this includes Community Support Workers, Clinical and Allied Health Staff)
• Schedule services to maximise utilisation of staff in line with their availability, location, and training competencies, ensuring staff schedules adhere to the guidelines and rights within their collective agreement.
• Schedule staff leave and events and rescheduled any effected services in a timely manner.
• Ensure all staff and client communication is recorded in the Aged Care Management System
• Attend and actively participate in Scheduling Team training sessions and meetings.
• Engage with external Agency to request service coverage where required in line with Amana Living Scheduling guidelines.
• Answer calls through the Home Care and Clinical Enquiry lines and provide assistance as required with focus on exceptional customer service by ensuring every interaction is positive.
• Identify and discuss areas for continuous improvement in both your own and the wider teamwork practices, processes, and procedures.

About you

The successful applicant will demonstrate advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally you would have more than 1 years of experience as a scheduler. Experience with client management systems such as Comcare/and or E-case are desirable.

Essential Criteria:

• Evidence of Current Flu vaccinations per Amana Living policies
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference checks
• Excellent organisational and time management skills
• Willingness to attend a paid 5-day induction at our Rivervale Training Institute

Why Choose Amana Living?

Amana Living is one of Western Australia's largest aged care providers, dedicated to meeting the needs of older individuals and their caregivers since 1962. We offer a comprehensive range of services including home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.

Our Vision: A community where every older person is honoured and valued.

Our Mission: To enable older people to maintain their individuality and provide what is needed to support a fulfilling life.

Our Values: Compassion, Collaboration, Curiosity, Inclusion, and Trust.

We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Health and wellbeing programs and more!
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!