Job Description

Your experience matters

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Scheduler, you will coordinate patient appointments, diagnostic testing, surgical procedures, and admissions while ensuring accurate scheduling, insurance verification, and required authorizations. You will play a key role in supporting efficient clinic operations by communicating with patients and healthcare providers, maintaining accurate records, and delivering a professional, patient-centered experience in a fast-paced medical environment. As a Scheduler at Western Carolina Mountain Spine Care, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

Join our team of healthcare professionals at Western Carolina Mountain Spine Care, where we provide comprehensive spine care services to patients throughout Western North Carolina. With over 12 years of experience, our team, led by fellowship-trained physicians William D. Miller, MD, and Brian Haycook, MD, offers a full continuum of spinal care, from diagnosis and treatment to surgery and recovery, with a commitment to helping patients improve their health and quality of life.

How you’ll contribute

As a Scheduler you will excel in this role by:

• Coordinating patient appointments, diagnostic testing, surgical procedures, and hospital admissions to ensure efficient scheduling and smooth clinic operations.
• Verifying patient demographics and insurance information, obtaining physician orders and required pre-certifications or authorizations, and accurately documenting information in scheduling and registration systems.
• Communicating with patients, physicians’ offices, and insurance carriers to resolve scheduling issues, clarify coverage requirements, and address potential out-of-network or benefit limitations.
• Providing clear instructions regarding appointment preparation, special testing requirements, and necessary documentation to help patients arrive informed and ready for their scheduled services.
• Reviewing upcoming schedules and collaborating with registration staff and clinical departments to ensure appropriate staffing, equipment, and resources are available for scheduled procedures and tests.
• Managing incoming phone calls and scheduling requests with professionalism, courtesy, and a strong commitment to delivering an exceptional patient experience.
• Maintaining accurate patient records, protecting confidential health information, and following established privacy policies and procedures, including HIPAA requirements.
• Prioritizing competing demands, exercising sound judgment, and maintaining strong attention to detail in a fast-paced medical environment while working independently and supporting departmental goals.

Schedule: Monday-Friday, 8am - 5pm.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center

What we’re looking for

• High school diploma or equivalent required; three years of directly related experience may be substituted for the education requirement.
• Previous scheduling experience in a healthcare environment strongly preferred.
• Computer proficiency and the ability to operate standard office equipment, including computers, telephones, copiers, fax machines, and scanners.
• Knowledge of medical terminology, insurance verification, billing, and/or collections preferred.
• Strong organizational and time-management skills, with the ability to prioritize competing demands based on patient and departmental needs.
• Excellent communication and customer service skills, with the ability to interact professionally and courteously with patients, physician offices, insurance carriers, and healthcare team members.
• Strong attention to detail, critical-thinking skills, and sound judgment to ensure accurate scheduling, resolve issues, and complete tasks independently with minimal supervision.
• Ability to maintain patient confidentiality, adapt to changing priorities, and remain professional and effective in a fast-paced healthcare environment.

More about Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an “A” hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.

EEOC Statement

“Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran