Job Description

Location: Heritage Valley Beaver.

Work Hours: Full Time. Various shifts between 8am-5pm, Monday-Friday.

Basic Function:

Responsible for efficient and accurate scheduling of Diagnostic Service exams for Radiology, Cardiology, Pulmonology, Neurology, and Nuclear Medicine Departments with knowledge of their inter-relationships to several departments. Develops and maintains a professional and positive rapport with large volumes of callers each day. Displays confidence, knowledge and reliability to callers. Precisely interprets verbal and written physician orders into specific exams. Utilizes effective questioning techniques to help customers determine needs. Promptly and courteously responds to patient, office personnel, physician, and peer questions. Provides easily understood oral instructions to patients and office personnel concerning exam, scheduling, and treatment issues. Utilizes effective word choices and appropriate responses at all times.

Qualifications:

Required:

• Must be a high school graduate, or equivalent
• Must have medical terminology background
• Must demonstrate excellent listening skills
• Must have computer skills and experience
• Must orally project a positive public image
• Must demonstrate pleasant voice quality
• Must be able to remain calm and patient during peak workload periods
• Must possess excellent organizational and multitasking skills
• Ability to perform in a high productivity, fast-paced environment
• Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.

Preferred:

• Previous work experience in healthcare field
• Previous telephone work experience
• Previous scheduling experience
• Additional coursework in a medical office/business field
• Knowledge of CPT and ICD-10 coding