Capitol Imaging Services

Scheduler (49838)

Capitol Imaging Services  •  Cypress, TX (Onsite)  •  23 days ago
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Job Description

Job Location: Houston - Houston MRI Cypress - Cypress, TX 77433
Position Type: Full Time
Job Shift: Day
Job Category: Health Care
We are seeking a detail-oriented, customer-focused Scheduler to join our Radiology Imaging Call Center team. The Scheduler is responsible for handling inbound calls from patients, providers, and other healthcare professionals to schedule imaging appointments across our facilities. Bilingual is a plus. This role ensures an exceptional patient experience while maintaining accuracy, efficiency, and compliance with clinical and insurance guidelines.
Key Responsibilities:
- Answer high-volume inbound calls in a professional, courteous, and efficient manner.
- Schedule imaging procedures (e.g., MRI, CT, X-ray, Ultrasound, Mammogram) accurately based on physician orders, patient availability, and modality requirements.
- Verify patient demographics, contact information, insurance details, and referring physician information.
- Provide patients with clear instructions regarding exam preparation, arrival times, and location details.
- Coordinate with imaging centers, technologists, and front office staff to manage appointment availability and urgent scheduling needs.
- Ensure appropriate exam selection based on provided clinical indications and scheduling protocols.
- Follow HIPAA guidelines and maintain strict confidentiality of patient information.
- Use scheduling software (e.g., RIS/PACS, EMR, or EHR systems) to accurately enter appointment data.
- Assist with rescheduling, cancellations, and follow-ups as needed.
- Maintain up-to-date knowledge of imaging protocols, insurance requirements, and authorization procedures. 
Capitol Imaging Services

About Capitol Imaging Services

Capitol Imaging Services (CIS) is working to be the screening and diagnostic testing provider of choice for people in the communities we serve as well as their medical providers.

One critical factor is the overall experience for a person who comes in for his or her test, from the time he or she walks through our door to the time he or she departs.

There are three components CIS associates work diligently to deliver to each and every person:

• A warm welcome from our front desk receptionists.

• A pleasant experience from registration to the completion of the imaging exam.

• A very sincere “thank you” for choosing us prior to leaving our facility.

If your visit at a CIS facility is not warm, pleasant and sincere, we want to know about it.

At Capitol Imaging Services, people are treated with the respect they deserve. Their pre-registration is made simple and any wait times are usually minimal in length. Test results are provided to physicians as quickly as possible so any treatment deemed appropriate may begin.

We understand because we, our family, loved ones and friends are CIS patients, too.

Capitol Imaging Services performs imaging exams in facilities that are free of hectic medical campuses, multi-story parking garages, elevators, painted lines and signs everywhere. People who come to a CIS facility park in front or near our clinic, walk in the front door and straight into our reception area. Because we know that undergoing an imaging exam can be a worrisome, anxious time for many, we work to offer a calm, quiet atmosphere that puts people at ease.

Being more at ease for an exam such as a MRI, CT or ultrasound scan contributes significantly to better images AND a more quality outcome for the radiologist and the treating medical provider.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Metairie
Year Founded
Unknown
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