Job Description

We are seeking a compassionate and professional Scheduler to join our outpatient clinic in Williamsville, NY

Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Comprehensive Benefits:

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays

As the Scheduler you will provide assistance to the physician and the patients, which includes scheduling appointments for all providers, answering phones, preparing charts, and scanning documents into the EMR system. You must exhibit strong organizational skills and work collaboratively with physicians, clinical staff and administration.

Responsibilities:

• Retrieval of radiology reports, bloodwork, and clinical documentation from outside physicians as needed
• Ensuring office notes, radiology images, and all other requested documents are obtained
• Register new patients obtaining demographics and insurance information
• Manage new patient scheduling, rescheduling, cancellations and no-show appointments appropriately
• Check insurance eligibility and verification
• Ensure new patient paperwork is mailed prior to appointment and scanned in as received
• Obtain outside records for all new patients from outside doctors/hospitals as necessary
• Maintain confidentiality of all patient records
• Answer the telephone in a competent and courteous way
• Verify accuracy of order and medical records
• Accurately and efficiently respond to triage/tasks received from providers, staff, and billing
• Assist Medical Records & Front Desk when needed
• Assists other departments with administrative duties as requested
• Assists in training other staff members as requested
• Attends meetings as required
• Performs other related duties as assigned

Requirements

Education:

• High school diploma or equivalent (G.E.D.) required.

Experience/Qualifications:

• Working knowledge of medical terminology required.
• Minimum of one (1) year of clerical experience in a healthcare setting required.
• Prior patient scheduling experience required.
• Experience with electronic medical record (EMR) systems required; experience with Medent preferred.
• Excellent customer service, communication, and interpersonal skills required. Previous experience in a patient-facing healthcare office environment strongly preferred.
• Demonstrated ability to collaborate effectively with multiple departments to ensure a seamless patient experience from initial contact through appointment scheduling.