Position: Surgery/Procedure Scheduler
Schedule: Monday–Friday | 8:00 AM – 4:30 PM
Location: Fesler Hall (Hybrid)

This role is responsible for coordinating and maintaining physician procedure and surgery schedules to ensure optimal utilization with minimal gaps or unfilled slots. The Scheduler plays a critical role in supporting patient access, improving prior authorization (PA) processes, and reducing denials through proactive communication and documentation management.

Key Responsibilities

• Schedule all surgical procedures, diagnostic tests, and related services accurately and efficiently
• Responsible to manage PA denial transactions
• Proactively backfill cancellations and reschedules to maintain full schedules
• Coordinate with hospitals, surgical centers, and internal departments to secure scheduling availability
• Partner closely with the Prior Authorization (PA) team to ensure timely processing of procedures
• Monitor insurance denials and identify trends; communicate documentation requirements to physicians to reduce future denials
• Ensure timely receipt and verification of physician orders in compliance with regulatory guidelines
• Maintain accurate scheduling records, patient information, and related documentation
• Support charge audit functions and perform general administrative duties as needed

Success Metrics

• Reduction in gaps/unfilled procedural slots
• Improved efficiency and turnaround time in PA processes
• Decrease in insurance denials through proactive documentation support

Required Qualifications

• High school diploma or equivalent required
• Basic computer skills
• General knowledge of medical terminology and anatomy

Preferred Qualifications

• Medical office or healthcare scheduling experience
• Insurance verification experience
• Experience with Cerner scheduling
• Prior experience in a surgical or procedure-based environment

Ideal Candidate Profile

• Self-starter with strong attention to detail
• Comfortable with high-volume scheduling and working with a pain management population
• Not afraid of outreach/cold-calling to fill open slots
• Strong communication and coordination skills

Team Collaboration

• Works daily with the Prior Authorization team
• Coordinates scheduling with surgical centers, hospitals, and internal departments
• Communicates regularly with physicians and clinical staff

Training

• Standard organizational orientation followed by a structured 4-week training plan

Education/Certification (Preferred but Not Required)

• Medical Assistant (MA), LPN, or relevant clerical experience in scheduling and insurance