Job Description

At Pathways, we believe exceptional care starts with compassionate teamwork, thoughtful communication, and dependable support. We are seeking a highly organized, detail-oriented Scheduler who thrives in a collaborative environment and approaches each interaction with kindness, professionalism, and a strong customer-service mindset.

The Scheduler plays a vital role in supporting both our clients and clinical team by ensuring schedules, staffing, and authorizations are accurate, proactive, and well-coordinated so daily operations run smoothly. This position is ideal for someone who enjoys problem-solving, values responsibility, and takes pride in creating positive experiences for others.

This role primarily supports scheduling and payroll-related functions.

Essential Duties & Responsibilities

• Coordinate and maintain schedules for all client services.
• Create, update, and manage staff schedules to ensure accuracy, coverage, and operational efficiency.
• Review schedules within the practice management system (MeasurePM) for accuracy and approve schedules for payroll processing.
• Serve as the primary systems expert for MeasurePM, providing support and guidance to team members and answering scheduling-related questions.
• Monitor client authorizations in collaboration with the clinical team to support continuity of care and compliance requirements.
• Communicate proactively and professionally with staff, clinicians, and families to help resolve scheduling concerns with empathy and efficiency.
• Maintain a high level of accuracy, organization, and attention to detail in all scheduling and payroll functions.

What We Value

We are looking for someone who embodies the following qualities:

• Kindness & Compassion — Treats clients, families, and teammates with patience, respect, and empathy.
• Teamwork — Collaborates effectively and contributes to a supportive, solution-focused work environment.
• Responsibility & Accountability — Takes ownership of tasks and follows through reliably.
• Organization & Attention to Detail — Excels at managing multiple moving pieces while maintaining accuracy.
• Customer Service Mindset — Approaches challenges with professionalism, responsiveness, and a desire to help others.
• Integrity — Demonstrates honesty, discretion, and professionalism in all interactions.
• Communication Skills — Communicates clearly, respectfully, and effectively across teams.
• Conflict Resolution — Handles scheduling challenges calmly and constructively.
• Cultural Awareness & Relationship Management — Values diversity and fosters positive working relationships.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this role.

While performing the duties of this job, the employee is regularly required to communicate effectively, including talking and hearing. Specific vision abilities required include close vision and the ability to adjust focus. This role also requires sitting at a desk for extended periods of time. Employees are encouraged to regularly stand, stretch, and move throughout the workday to support overall health and wellness.

Schedule & Work Environment

Pathways prioritizes healthy work–life balance and is committed to helping employees protect their personal time and wellbeing. This is a full-time hybrid position with standard hours of:

Monday–Friday, 7:00 AM – 3:30 PM

Requirements

Required Education and Experience

• High school diploma or equivalent.
• Experience in scheduling or managing others.
• Ability to navigate technology.

Preferred Education and Experience

• Bachelors' degree in business or related field.
• Three to five years of business administration experience.