Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to:
Scheduling tests, procedures, treatments and services with minimal support.
Determining financial accountability providing information and referrals proactively.
Problem solving concerns and issues.
Providing patient instructions and education regarding preparations for tests and procedures.
Able to answer scheduling calls with minimal support.
Demonstrates quality customer service.
Participates in timely efficient workflow.
In Centralized Scheduling:
Achieves quality score for career ladder level I as determined by Patient Access Leadership.
Ability to perform scheduling in at least one location.
Consistently scores a minimum of 92% on a customer service review.
Productivity goals met where applicable.
In hospital-based clinics:
This position is responsible for answering incoming calls and scheduling patients appropriately with providers.
Provides exceptional customer service to patients, families, physicians, physician offices and the community
Registers new patients into the EMR, including demographics and insurance information
Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility
Assists with community referrals or other referrals as appropriate
Applicable Experience:
Less than 1 yearFull TimeDay (United States of America)
The best place to get care. The best place to give care Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
J oin the Kansas City region's premiere provider of health services. Equal Opportunity Employer.
About Saint Luke’s
Saint Luke’s serves the West Region of BJC Health System as a faith-based, nonprofit, aligned health system committed to providing the highest levels of excellence in compassionate health care and health-related services. Saint Luke’s cares for patients in 65 specialty services across 67 counties in Missouri and Kansas. Saint Luke’s Hospital has been recognized by U.S. News & World Report as one of the elite hospitals in the nation. For more than 140 years, Saint Luke’s has been dedicated to enhancing the physical, mental, and spiritual health of the diverse communities we serve.
Saint Luke’s offers:
- The region’s longest continuously operating adult heart transplant program and one of the nation’s leading cardiovascular programs at Saint Luke's Mid America Heart Institute
- Treatment for complex brain and spinal cord diseases and one of the nation’s leading stroke reversal programs at the nationally ranked Saint Luke’s Marion Bloch Neuroscience Institute
- The region’s only treatment center dedicated exclusively to treating metastatic breast cancer—the Koontz Center for Advanced Breast Cancer at Saint Luke’s Cancer Institute
- Saint Luke’s Convenient and Urgent Care clinics for treatment of minor illnesses and injuries
- Liver and kidney transplantation programs
- A comprehensive maternal-fetal diagnostic and treatment center
- Three Neonatal Intensive Care Units, including a Level IIIb NICU at Saint Luke’s Hospital of Kansas City
- Saint Luke’s Rehabilitation Institute, the only comprehensive inpatient rehabilitation hospital of its kind in the region
- A nationally recognized children's behavioral health center, Saint Luke’s Hospital Crittenton Children’s Center
