Job Description

Job Location Corporate-Call Center - Tyler, TX 75701 Position Type Full Time Salary Range $15.00 - $17.00 Hourly

Job Category Admin - Clerical

SECTION 1: Job

Summary (

Summary of the basic functions of the position)

Schedules appointments and performs various clerical duties to assist patients and clinical staff in

providing patient care by performing the following duties:

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
• Verifies all pertinent patient demographic information in computer system, including insurance information.
• Confirms patients’ appointment and answers incoming questions about appointments.
• Instructs patients in locations and directions.
• Enters appropriate data into computer and retrieves data.
• Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3: Experience Requirements

• Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and teammate support needs
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  • Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
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  • Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Benefits

• Medical, Dental, & Vision
• 401k
• PTO & Paid Holidays
• Company Paid Life Insurance
• Employee Perks Program