Job Description

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do.  We’re  in the top 5% of utility companies worldwide for employee engagement, and  we’re  equally proud of our strong Glassdoor score — reflecting how much our people  love  working here.   

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.  

If you want to do more, because you care, we want you on our team.  

ABOUT THE ROLE

Our Workforce Planning & Optimisation team here at Severn Trent is a critical part of our Field and Contact Centre Operations and we’re seeking a highly organised and proactive Schedule & Delivery Technician to join the team on a permanent basis. This role is at the heart of ensuring that essential waste management services run smoothly and efficiently.

You’ll be responsible for co ordinating schedules and redistributing work in-day as priorities change, supporting our operational teams and jeopardy managing the workflow to optimise productivity. Plus, you’ll make sure that we’re meeting customer expectations and targets by managing workstacks against Key Performance Indicators.

As a Schedule & Delivery Technician you’ll liaise with both internal and external stakeholders from field team mangers, operatives and customer resolution managers to our brilliant customers themselves.

In this role, you'll be based at our Pride Park site where you’ll work 37 hours per week on a rolling rota that covers shift between 7am and 10pm Monday - Sunday. Specific shift hours are: 7:00am- 15:30pm or 14:00pm - 22:00pm.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

Proactivity and Organisation Essential for achieving customer and company outcomes efficiently and accurately.

Continuous Improvement Using problem-solving techniques to identify and implement best practices.

Strong Administration Skills Necessary for using planning tools to prioritize and schedule work.

Communication Skills Crucial for liaising with stakeholders and managing customer expectations.

Ability to Work Under Pressure Flexibility to switch between high-priority tasks and support the team.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.