Job Description

We're looking for a confident, energetic and sales-driven individual who enjoys talking to people, making outbound calls and achieving targets.

You'll work with brokers, new customers and existing customers to convert lending opportunities into completed applications and funded deals.

This is a sales and customer engagement role. Your job is to pick up the phone, build relationships, follow up opportunities and get deals across the line.

What you'll be doing

• Calling brokers on conditional approvals, chasing outstanding information and documents, resolving blockers and moving deals towards application.
• Contacting new leads from referral partners, brokers and marketing campaigns, explaining our MCA and BTA lending products and converting enquiries into applications.
• Calling existing customers eligible for top-ups, presenting suitable funding options and converting opportunities.
• Handling inbound broker and customer calls and emails, providing clear answers and taking ownership of enquiries.
• Identifying upsell and cross-sell opportunities, recommending suitable products, loan amounts and terms within lending policy.
• Supporting lending scenarios alongside Scenario Analysts and Business Development Managers (BDMs).
• Following applications through credit approval, contracts and funding, working with Credit and Operations teams to keep deals progressing.
• Maintaining accurate call records, outcomes and follow-ups in our CRM and DriiVe systems.

What we're looking for

We're recruiting for attitude, energy and phone skills. You'll ideally have:

• Strong spoken and written English and confidence communicating over the phone.
• A natural sales instinct and the ability to build rapport, handle objections and confidently ask for the application.
• A customer-focused approach with the ability to take ownership and deliver great service.
• Resilience and motivation to work towards targets, follow up consistently and handle rejection.
• Good organisation skills and the ability to manage multiple opportunities and follow-ups.
• A proactive attitude, competitive mindset and willingness to learn.

What You'll Love

• AU Dayshift schedule
• Competitive salary package
• HMO + paid time off
• Supportive leadership that values your voice and expertise
• Clear growth opportunities and skill development
• A people-first culture built on trust, collaboration, and creativity
• Fun engagement activities and a positive team environment