Job Description

Req ID: 379425

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCCM - Senior Microsoft Endpoint Configuration Manager (MECM) L3 to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Summary

We are looking for a highly skilled SCCM L3 Engineer with deep expertise in Microsoft

Endpoint Configuration Manager (MECM / SCCM) to lead and support end-to-end

SCCM infrastructure design, deployment, configuration, and administration. The

ideal candidate should have hands-on experience in standing up a new SCCM

instance from scratch, configuring all core components, and managing ongoing L3

level support for enterprise environments.

This role requires strong technical knowledge of SCCM architecture, OS deployment,

patch management, software deployment, client health, reporting, security

integration, and troubleshooting complex issues across large-scale environments.

Key Responsibilities

SCCM Infrastructure Build & Configuration

• Design, install, and configure a new SCCM/MECM environment from scratch

based on business and technical requirements.

• Build and configure Primary Site, Secondary Site, Management Point,

Distribution Point, Software Update Point, Reporting Services Point, and

other SCCM roles as needed.

• Perform site design, boundary/boundary group creation, discovery methods

setup, client push configuration, and hierarchy planning.

• Configure SQL Server integration, SCCM database settings, and performance

optimization.

• Set up PKI / certificate-based communication, enhanced HTTP, and security

configurations where required.

• Implement role-based administration, collections, maintenance windows, and

security scopes.

Endpoint Management & Administration

Sensitivity Label: General

• Manage SCCM for software deployment, application packaging, patching,

operating system deployment, inventory, compliance, and endpoint

lifecycle management.

• Create and manage device collections, user collections, applications,

packages, task sequences, baselines, and configuration items.

• Configure and maintain Operating System Deployment (OSD) including boot

images, driver packages, MDT integration (if applicable), and imaging workflows.

• Manage Windows patching through SCCM and WSUS integration, including ADR

creation, deployment rings, compliance monitoring, and remediation.

• Administer third-party patching and application deployment where applicable.

L3 Support & Troubleshooting

• Provide L3 level support for complex SCCM issues involving client installation,

policy retrieval, content distribution, PXE, imaging, software center, patch

failures, and reporting.

• Troubleshoot issues related to site components, client communication,

content replication, SQL performance, WSUS sync, and distribution point

health.

• Perform deep-dive analysis using SCCM logs, SQL queries, PowerShell, WMI,

and Windows event logs.

• Handle escalations, root cause analysis (RCA), problem management, and

permanent fixes for recurring issues.

• Ensure SCCM environment stability, availability, and performance across

enterprise endpoints.

Automation, Compliance & Optimization

• Develop and maintain PowerShell scripts for SCCM automation, reporting,

health checks, and administrative tasks.

• Monitor and improve client health, deployment success rates, patch

compliance, and content distribution efficiency.

• Optimize SCCM performance and infrastructure based on capacity, scalability,

and operational requirements.

• Maintain dashboards, compliance reports, inventory reports, and deployment

status reports for stakeholders.

Sensitivity Label: General

• Support integration with Microsoft Intune / Co-Management / Autopilot where

required.

Documentation & Governance

• Create detailed build documents, SOPs, architecture diagrams, operational

runbooks, and KT documents.

• Participate in change management, CAB reviews, implementation planning, and

production rollouts.

• Follow security, compliance, and governance standards for endpoint

management platforms.

• Support audit requirements and ensure operational documentation remains

current.

Required Skills & Experience

Mandatory Technical Skills

• Strong hands-on experience in Microsoft SCCM / MECM administration and

engineering

• Proven experience in building and configuring SCCM from scratch
• Expertise in:

o SCCM Site installation and hierarchy design

o Management Point / Distribution Point / SUP / Reporting Point

configuration

o Boundary and Boundary Group setup

o Client installation and troubleshooting

o Software deployment and application lifecycle management

o Patch management and WSUS integration

o Operating System Deployment (OSD)

o PXE boot and imaging troubleshooting

o SCCM reporting and SQL-based troubleshooting

• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, GPO, and

PKI

Sensitivity Label: General

• Strong troubleshooting skills in SCCM logs, client logs, WSUS sync issues,

content distribution, and deployment failures

• Experience with PowerShell scripting for SCCM administration and automation
• Good understanding of SQL Server related to SCCM backend support
• Experience with endpoint compliance, inventory, software metering, and

baseline management

Preferred Skills

• Experience with Microsoft Intune, Co-Management, and Autopilot
• Knowledge of MDT integration
• Familiarity with cloud attach scenarios
• Understanding of endpoint security integrations
• Experience in large enterprise environments with distributed infrastructure

Experience Required

• 8+ years of overall IT experience
• 5+ years of strong hands-on experience in SCCM / MECM
• At least 3+ years in L3 support / engineering role
• Proven experience in greenfield SCCM implementation / new environment

setup

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related

field

• Relevant Microsoft certifications preferred

Desired Candidate Profile

• Strong analytical and troubleshooting capability
• Ability to independently own design, implementation, and L3 support
• Good communication and documentation skills

Sensitivity Label: General

• Ability to work in complex enterprise and transition environments
• Strong stakeholder handling and escalation management skills
• Proactive approach toward automation, standardization, and operational

excellence

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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