Job Description

The Quality Control Specialist is responsible for data, image, and process quality monitoring, evaluation, and calibration scoring. This position is a critical factor in improving product delivery and quality.

Location: Onsite (Draper UT, Dallas TX, Phoenix AZ)

Schedule: Monday-Friday Flex 6:00AM - 4:30PM

Pay: starting at $16.00

Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.

Responsibilities

• Oversee all aspects of quality assurance including monitoring, evaluation, and calibration scoring
• Inspect scanned documents for discrepancies and image quality.
• Understand and monitor workflows to ensure work is tracked.
• Communicate with teams, leaders, and system engineers as needed.
• Review and edit document scans to fit company standards
• Assist in developing and maintaining a document quality control process
• Monitor calibration of scanned documents
• Assist management with coaching, training, and development of data entry operators
• Assists with training and educating data entry agents and team members on the quality control process
• Track and identify reoccurring adherence problems and improvement opportunities in relation to document image scanning
• Analyze quality and performance trends
• Responsible for scheduling, facilitating, and documentation of regular improvement meetings

Requirements

• Demonstrated experience in solving problems and working with raw data
• Ability to effectively communicate with co-workers, internal departments, and clients in a professional manner
• Dependable in meeting deadlines with accurate and complete information
• Ability to be detail-oriented and accurate in a fast pace environment
• Experience with Microsoft Office software with emphasis on Excel, Word, and Outlook.

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.