Job Description

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

The Team:

The position of Scale Value Engineer (VE) is a trusted advisor responsible for driving value, adoption, and customer success across a portfolio of accounts. In this role, you will collaborate closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success with the Celonis Process Intelligence Platform. Your responsibilities include building scalable engagement strategies, handling critical touchpoints, identifying expansion opportunities, and mitigating renewal risks, all while fostering a strong relationship with partners and driving value realization across your accounts.

The Role:

As a Scale Value Engineer, you will play a key role in helping our customers achieve their strategic goals and realize significant value by leveraging the Celonis Process Intelligence Platform. You will collaborate with regional partners and customers, strengthening their position in the market while ensuring that they receive the guidance and tools needed for long-term success. Your role will involve driving the coordination of account activities, building structured governance at both the account and portfolio levels, and fostering value-driven relationships.

In this highly collaborative position, you will work closely with our partners, customers, and internal teams to provide innovative solutions, manage escalations, and ensure the delivery of value at scale.

The Work You’ll Do:

Drive Value, Adoption, and Sponsorship

• Serve as the trusted advisor to customers and partners, ensuring successful adoption and value realization across your portfolio.
  
  
• Support the development of Centers of Excellence (CoEs) by leveraging Celonis and partner resources to deliver self-paced, classroom, and on-the-job training.
  
  
• Build and maintain a structured governance model at both the account and portfolio level, ensuring alignment with customer goals.
  
  
• Manage critical 1:1 customer touchpoints, coordinating with partners as needed to resolve escalations and drive customer success.
  
  
• Monitor customer health through scalable strategies and provide regular check-ins to keep customers on the right track.
  
  
• Mitigate renewal risks by tracking value and framing expansion opportunities through demos and strategic guidance.
  
  
• Ensure customers are leveraging the latest product innovations to maintain momentum in their value journey.

Create Scalable Engagement Formats

• Develop and execute impactful 1:N (one-to-many) interaction formats such as online webinars, regional in-person classroom events, and online community events.
  
  
• Proactively create and nurture community engagement strategies, driving content and interaction around specific focus areas.
  
  
• Collaborate with the community team to gather feedback and improve engagement platform effectiveness.

Partner and Account Management

• Build programmatic coordination across partner activities within your portfolio to strengthen customer relationships and drive long-term success.
  
  
• Monitor partner engagement and escalate when needed to ensure successful delivery of customer value.

The Qualifications You Need:

Language Requirement

• Excellent communication skills in English, able to confidently engage and influence stakeholders at all levels.

Programmatic Execution

• Strong execution focus for action and the ability to drive initiatives under ambiguity.
  
  
• Highly structured and programmatic thinking with the ability to execute complex projects efficiently.

Entrepreneurial Mindset

• A passion for building new customer segments and managing a portfolio with an entrepreneurial approach.
  
  
• Ability to gain customer trust and drive success in limited touchpoints, delivering high impact.

Technical Expertise

• Solid technical skills with the ability to quickly problem-solve and support customers, especially in 1:N office-hour setups.
  
  
• Strong understanding of Celonis product innovations and the ability to introduce these innovations to customers, ensuring they’re driving maximum value.

Excellent Communication & Enablement

• Exceptional communication skills, with the ability to enable others through clear, effective presentations and guidance.
  
  
• Passionate about empowering both customers and partners through training, support, and strategic insights.

Industry & Business Domain Expertise

• Understanding of industry-specific business processes and a proven ability to identify opportunities for improvement.
  
  
• Knowledge of strategic transformation initiatives such as Shared Services Transformation or System Transformation is a plus.

What Celonis can offer you:

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

About Us:

Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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