Job Description

Calibrated To Exceed Expectations

Are you a seasoned electro-mechanical technician who thrives on solving complex problems and going beyond basic troubleshooting? Do you bring hands-on PLC programming experience and a drive to deliver high-impact solutions in the field? At UniFide CST, our Field Service Technician II role goes beyond routine service work. You’ll be one of our go-to experts whom customers rely on. From troubleshooting PLC-driven systems to optimizing equipment performance, you’ll play a critical role in keeping operations running efficiently. Our Chippewa Falls team is looking for someone who can operate independently, elevate customer outcomes, and help develop the next generation of technicians. If you take pride in your craft, value autonomy, and are ready to own advanced technical challenges, this is your next move.

Who We Are:

At UniFide CST, we don’t just service equipment; we keep our customers running. As a trusted distributor of weighing systems and data collection software, we’ve built our reputation on precision, responsiveness, and expertise. Our team is known for delivering solutions that minimize downtime and maximize performance.

The Role:

As a Field Service Technician II, you’ll be a strong technical presence in the field, handling advanced diagnostics, system integrations, and complex repairs. You’ll play a key role in supporting and mentoring technician team members while also partnering with customers to optimize their operations.

A critical part of this role is your ability to work with and troubleshoot PLC-controlled systems, ensuring seamless functionality across customer equipment and processes.

What A Day In The Life Looks Like:

• Diagnose and resolve advanced mechanical, electrical, and control system issues, including PLC-based equipment
• Program, troubleshoot, and modify PLC systems to meet customer and operational needs
• Perform installations, calibrations, and preventive maintenance on industrial weighing and measurement systems
• Lead complex service calls independently while supporting junior technicians in the field
• Deliver a high level of customer service, communicating clearly, setting expectations, and ensuring satisfaction before leaving each site
• Identify opportunities to upgrade or modernize customer equipment and collaborate with sales when appropriate
• Maintain accurate, real-time service documentation and reporting

What You Bring To The Table:

• Proven experience in field service, maintenance, or industrial equipment repair
• Hands-on PLC programming and troubleshooting experience (required)
• Strong understanding of electrical systems, controls, and mechanical components
• Ability to work independently, prioritize tasks, and adapt in dynamic field environments
• Customer-first mindset with strong communication and problem-solving skills
• Willingness to mentor and support developing technicians
• Proficiency with computers and service documentation systems
• Valid WI driver’s license; Class B CDL or willingness to obtain one

Benefits:

• Competitive Pay (Based on Experience)
• Full Medical, Dental, Vision, and Disability Insurance
• 8 Paid Holidays
• 3 Weeks PTO
• 401(K) with 3% Match
• Profit Sharing Incentive Bonus
• Advancement Opportunities (Lead Tech, Sales, Management)
• The TEAM!

Why Join Us:

This is a role for someone who wants more than just a job ticket queue. You’ll be trusted to make decisions, solve meaningful problems, and directly influence customer success. Your PLC knowledge won’t sit on the shelf; it will be actively used to drive smarter, more efficient solutions in the field. At UniFide CST, performance and initiative open doors, whether that’s advancing into leadership, expanding your technical scope, or stepping into more strategic roles. If you’re looking for a place where your expertise is valued and your impact is visible, you’ll find it here.

UniFide CST is an Equal Opportunity Employer