Scalamandre is seeking to hire an experienced Customer Service Specialist for our Calhoun Georgia location. This role will be responsible for interacting with the company's showrooms and account managers by addressing inquiries and resolving complaints. They will also review orders that are sent in for accuracy to help avoid claims.
Hiring/Retention Bonus up to $1,000 within the first year!
** bonus details provided during the interview
1st Shift Hours Monday-Friday 9:00am-5:30pm.
Accurately process all orders within one business day of submission.
Verify and cross-check order details to ensure consistency, completeness, and accuracy before processing to the floor.
Proactively troubleshoot and resolve any discrepancies or missing information, following up on order status with the mill to ensure all orders are on track.
Provide clear and timely updates to Account Managers regarding order status, outstanding issues, or required clarifications.
Respond to all inquiries related to orders.
Monitor and manage all order-related activity within HubSpot to ensure complete recordkeeping, transparency, and accurate tracking of sales processes.
Identify recurring issues and communicate trends to Sales Operations leadership to support coaching and process enhancements.
Perform other tasks and duties as assigned.
Job Requirements (Education, Years of Experience, etc.) (Can be Provided as Bullet Points):
Must be extremely detail-oriented and able to work well under pressure in fast-paced environments.
Must possess strong communication, organizational, computer, and analytical skills.
Strong math skills are required.
Must be familiar with Microsoft Office and Outlook, with proven data entry capabilities.
A degree is preferred, with a minimum of one year of professional experience.er processing, problem solving
COMPANY INFO
About Us:
With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.
Our Mission:
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
Our Heritage:
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Innovative design. Cutting-edge construction. A forward-thinking, entrepreneurial ethos.
For more than 80 years, STARK has been the leader in the luxury carpet industry, specializing in custom-designed carpets and rugs of unmatched excellence for both to-the-trade designers and the larger consumer market.
STARK is a family company founded in 1938 by Arthur and Nadia Stark, who were early importers of handmade patterned carpets to America. Today, the company continues to prosper under third-generation family members: CEO Chad Stark and Creative Director Ashley Stark.
Throughout decades in business, STARK has become synonymous with luxury interiors and is one of the most beloved brands in the design industry. Our offerings are available on our e-commerce site and in showrooms across the globe, where our experts help designers and consumers bring their rug or carpet vision to life.
STARK is home to a passionate and diverse collective of corporate team members, account managers, showroom experts, craftspeople, and fulfillment specialists who have a shared mission of creating best-in-class products and experiences for clients all over the world. We believe that the heart of a company lies in its people, and are dedicated to fostering a workplace culture that promotes both career and personal growth.
