The SCOR Business Solutions (SBS) team operates within SCOR as part of its specialty insurance and reinsurance activities. The SBS Operations team provide support of day-to-day operational tasks, production of internal and external reports, process improvement and system enhancements.
The SBS Operations Analyst will support the SBS Operations team with the following:
Review, update and create process documentation.
Centralisation of business-as-usual (BAU) reporting to SCOR Bucharest, including creating documentation where necessary.
Support the Syndicate timetable which will include Month Close, Regulatory Returns, Analytical Segmentation or Operational Management Reporting.
Support with process improvements.
Support the team with defining and monitoring KPIs and proactively highlight risks or service gaps.
Analyse operational data to identify trends, inefficiencies, and improvement opportunities
Propose enhancements to improve accuracy, reduce cost, and increase operational throughput.
Ensure operational practices comply with regulatory standards, company policies, data protection, and audit requirements.
Contribute a business perspective where new technologies could advance the SCOR’s analytical advantage which include but is not limited to Palantir, Azure DataBricks, Spark, Use/Integration/Build of AI Models.
Key duties and responsibilities
Operational Analysis & Process Improvement
Analyse end‑to‑end insurance operations across underwriting, policy administration, claims, and renewals.
Identify process gaps, bottlenecks, and opportunities for automation or optimisation.
Support the design and implementation of new workflows, standard operating procedures, and best‑practice operational standards.
Develop and track KPIs, dashboards, and operational reports for leadership teams.
Data & Reporting
Collect, validate, and interpret operational and insurance-related data (e.g., loss ratios, turnaround times, performance metrics).
Produce regular and ad-hoc reports for leadership, highlighting trends, risks, and improvement opportunities.
Work with data, finance, and actuarial teams to ensure accurate data flows and reporting integrity.
Collaborate with external stakeholders and manage external resources to meet regulatory reporting requirements, ensuring deadlines set by regulatory bodies are consistently achieved.
Provide ongoing support for existing reporting processes, ensuring reliability, accuracy, and timely delivery to meet business needs
Systems & Technology Support
Support the implementation and optimisation of core systems (e.g. Xuber, Open Box+, UP, Omega) platforms.
Liaise with SCOR IT, SBS Product & Tech Team and vendors to resolve system issues, enhance functionality, and support upgrades.
Provide user support, testing, and training for new system features.
Risk, Compliance & Quality Control
Ensure operational processes comply with regulatory standards and company policies.
Identify emerging risks and propose mitigation strategies.
Help prepare documentation for regulatory reviews, audits, and internal governance activities.
Cross-Functional Collaboration
Partner with all teams (e.g. underwriting, claims, product, finance) to streamline processes and support business objectives.
Assist project managers in delivering operational initiatives and organisational changes.
Support onboarding and training sessions for new hires or new operational processes.
Build and maintain effective relationships with SCOR stakeholders, understanding their expectations, needs, and preferences to deliver tailored solutions.
Required experience & competencies
Excellent People Skills
Required Education
Degree or higher education diploma (Bachelor or higher) in Business Management, Economics, Computer Science or related degree
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.
SCOR, one of the world's largest reinsurers, provides its clients with a diversified and innovative range of solutions to control and manage risk. Using its experience and expertise, “The Art & Science of Risk”, SCOR provides cutting-edge financial solutions, analytics tools and services in all areas related to risk – in Life & Health as well as in P&C.
The reinsurance industry is about combining technical expertise and experience with the developments of science. However many tools we use to conduct our activities (models, databases, pricing tools, reserving tools, and so on), we also need expert judgments and human experience to correctly underwrite. This is what we call the art of underwriting. Reinsurance is a knowledge industry. Expertise is an accumulation variable.
The most advanced tool will never replace the intuition of a seasoned underwriter facing a complex risk. Because at the end of the day, you have to make a decision, to sign, to underwrite. And what we have underwritten, we cannot overwrite - our word is our bond, as is our signature. This dimension of our business, linked to the art of underwriting, is more important than some observers would have people believe.
One way to acquire this art is to share experiences – both good and bad – and to share doubts and questions. Artists always belong to a school, from which they learn their craft.
Like artists, we have to learn, imitate, mimic, and then innovate, in order to find our own style and create our own distinctive work.
